- Support management and continuous improvement of spare parts quality to achieve organizational quality objectives.
- Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements.
- Understand key customer needs and contribute to initiatives aimed at enhancing customer experience.
- Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies.
- Perform root cause analysis using structured problemsolving tools such as 8D, 5Why, and QC Story, and ensure timely and effective closure of issues.
- Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA).
- Track and analyze customer satisfaction metrics, warranty trends, and field failure data.
- Support sales return management and effective inventory quality control.
- Assist in handling customer escalations and contribute to improvement in Customer Satisfaction Index (CSI).
- Implement and monitor process audits across the supply chain to ensure compliance and process effectiveness.
- Drive reduction of internal rejections, rework, and scrap related to spares.
- Support supplier quality management and contribute towards achieving VPPM targets.
- Participate in and drive continuous improvement initiatives including Kaizen, Yellow Belt / Green Belt projects, and QMS activities.
- Ensure compliance with and continual improvement aligned to ISO 9001:2015, ISO 14001:2015, ISO 45001, and TMW standards.
|
