Job Description
About BiteSpeed\n\nHey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.\n\nCurrently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.\n\nRead more about our mission and the story of commerce here-\nhttps://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f\n\nCheck out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this )\n\nWe’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway):-\n\nBiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html\n\nE-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece\n\nBiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414\n\nAbout the role\n\nAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this ( **https://apps.shopify.com/bitespeed-fb-messenger-chatbot ).\n\nWe’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.\n\nWhat you’ll do\n\nThis role is a mix of supporting customers who reach out over live chat, calls & emails.\n\nYou'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful.\n\nRecording and segregating technical issues and product requests from customers and routing them to product team.\n\nUnderstanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.\n\nWhat makes you a good fit\n\nYou care about creating a software service experience that parallels a Michelin star Italian restaurant.\n\nYou genuinely like helping people and making them successful.\n\nYou have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement).\n\nExperience at an early stage SaaS startup would be a plus (this is not a hard requirement).\n\nYou have a genuine interest in conversations with people from different backgrounds to learn about their lives.\n\nSalary and Location\n\nLocation: Bangalore\n\nExpected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.\n\nOur Way Of Life - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e .\n\nOur Purpose\n\nAt BiteSpeed, work is personal.
You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.\n\nOur purpose is about why we’re here and what we care about:-\nPersonal Transformation\nWealth Creation\nWinning Together\n\nOur Values\n\nOur values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.\n\nWe have 5 core values:-\nGo Above And Beyond\nMaking Things Happen\nSay It Like It Is\nProgress Over Perfection\nDon’t Take Yourself Seriously, Take Your Work Seriously\n\nPerks & Benefits\n\nSmall things we’ve done to ensure we take care of our wellness, learning & keep things fun:-\n\nHealth Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.\n\nQuarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture.
Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).\n\nCult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.\n\nPersonal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.\n\nSalary In Advance - Trust first, by default. We pay out salaries in the first week of the month.\n\nHow to apply?\n\nIf this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on [email protected].\n\nKnow someone who might be a great fit?
Refer them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!\n\nFor any queries feel free to write to [email protected].
