Servicenow ITSM Developer

Company: WillWare Technologies
Role: ServiceNow ITSM Developer
Experience: 3-8 Years
Location: Gurugram
Work Mode: Onsite

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with 3-8 years of experience in designing, developing, and implementing ServiceNow ITSM solutions. The ideal candidate should have hands-on experience in configuring ITSM modules, scripting, workflows, integrations, and platform customization while following ServiceNow best practices.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow ITSM applications.
• Implement and enhance ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Scheduled Jobs.
• Build and maintain Catalog Items, Record Producers, Order Guides, and Flow Designer workflows.
• Create and customize forms, tables, notifications, reports, dashboards, and SLAs.
• Develop integrations using REST APIs, SOAP Web Services, IntegrationHub, and MID Server.
• Work on CMDB data management and support Discovery-related activities.
• Troubleshoot platform issues, optimize system performance, and provide production support.
• Collaborate with business stakeholders, functional consultants, and technical teams to gather and implement requirements.
• Follow ServiceNow development best practices, coding standards, and Agile methodologies.

Required Skills

• 3-8 years of experience in ServiceNow development.
• Strong hands-on experience with ServiceNow ITSM modules.
• Proficiency in JavaScript, Glide API, ServiceNow scripting, and Flow Designer.
• Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
• Hands-on experience in Service Catalog, Workflows, and Flow Designer.
• Knowledge of REST/SOAP integrations, IntegrationHub, and MID Server.
• Experience with CMDB concepts and ServiceNow platform administration.
• Good understanding of ITIL processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience in ITOM, Discovery, HRSD, CSM, or SPM is an added advantage.
• ServiceNow Certified System Administrator (CSA) certification is preferred.
• Certified Application Developer (CAD) certification is a plus.
• Experience working in Agile/Scrum environments.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.