Posted 02 July, 2026
Software L1/L2 Support & QA
NR Consulting - India
Bangalore, Karnataka, IN
Full Time
Reference: 26-15253-2220-1
Title: Software L1/L2 Support & QA
Location: Bangalore
Exp: 1-2 Years
Job Description:
• Study and understand the Telematics function and associated NEMO services and their architecture
• Act as the first point of contact (via calls, chat, email, ticketing systems)
• Log and categorize incidents or service requests
• Perform basic troubleshooting using standard procedures (SOPs, knowledge base)
• Resolve common issues (e.g., password resets, access issues, erroneous usage etc.,)
• Provide status updates to users
• Escalate unresolved or complex issues to next level
• Maintain proper documentation and ticket updates
• Able to handle escalations if any
• Able to Perform advanced troubleshooting and root cause analysis on the escalations
• Able to understand the logs, databases, APIs, and system integrations
• Collaborate with L3 (developers/engineering teams) for complex defects
• Identify recurring issues and suggest permanent fixes or improvements
• Update knowledge base articles for L1/L2
Skills Required
• Good communication and customer handling
• Technical knowledge of the system/application
• Knowledge of databases (SQL), APIs, logs analysis
• Familiarity with ticketing tools (like Jira Service Management, ServiceNow)
• Ability to follow SOPs and troubleshooting guides
• Debugging and analytical skills
• Familiarity with monitoring tools and scripting (sometimes)
• Deeper understanding of system architecture
Education and Experience
• Diploma / BSC / BE / B Tech in Electrical & Electronics/Computer Science/Information Sciences/Telecommunication/
• A foundation level course in Software testing.
Personal
• Customer service
• Multitasking
• Excellent communication skill
• Good observation skills
• Passion to learn more
• Proactively identify and resolve customer related issues
Location: Bangalore
Exp: 1-2 Years
Job Description:
• Study and understand the Telematics function and associated NEMO services and their architecture
• Act as the first point of contact (via calls, chat, email, ticketing systems)
• Log and categorize incidents or service requests
• Perform basic troubleshooting using standard procedures (SOPs, knowledge base)
• Resolve common issues (e.g., password resets, access issues, erroneous usage etc.,)
• Provide status updates to users
• Escalate unresolved or complex issues to next level
• Maintain proper documentation and ticket updates
• Able to handle escalations if any
• Able to Perform advanced troubleshooting and root cause analysis on the escalations
• Able to understand the logs, databases, APIs, and system integrations
• Collaborate with L3 (developers/engineering teams) for complex defects
• Identify recurring issues and suggest permanent fixes or improvements
• Update knowledge base articles for L1/L2
Skills Required
• Good communication and customer handling
• Technical knowledge of the system/application
• Knowledge of databases (SQL), APIs, logs analysis
• Familiarity with ticketing tools (like Jira Service Management, ServiceNow)
• Ability to follow SOPs and troubleshooting guides
• Debugging and analytical skills
• Familiarity with monitoring tools and scripting (sometimes)
• Deeper understanding of system architecture
Education and Experience
• Diploma / BSC / BE / B Tech in Electrical & Electronics/Computer Science/Information Sciences/Telecommunication/
• A foundation level course in Software testing.
Personal
• Customer service
• Multitasking
• Excellent communication skill
• Good observation skills
• Passion to learn more
• Proactively identify and resolve customer related issues
