Posted 02 July, 2026
SAP ECS
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-36509-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Mini 2 to 4 years' experience in SAP ECS will be good. With client management and stakeholder communication experiences, S/4HANA is a must.
Essential Job Functions:
- Ownership, development and supporting growth of the client relationship for SAP ECS
- Receiving and communicating customers’ needs to SAP and acting as recognition as the escalation point for all issues with regards to the ECS engagement
- Full accountability of the Supplier for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
- Ensuring seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
- For Premium Partner delivered accounts, provisioning the services require technical and project management understanding
- Proactively positioning new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g., Industry AEs and others)
- Actively driving the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Driving Customer Success – taking accountability for ECS service delivering expected outcomes to the business
- Driving Commercial Success – avoiding service credits, looking for improvement opportunities for upsell, engaging Sales for pursuit
- Driving Digital Transformation Success – aligning services to client’s transformation strategy and goals
- Prioritizing services on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and only limited time on service delivery
- Optionally supporting SAP Sales team during pre-sales phase to craft sustainable engagements
- Providing services onsite at client location (expected time up to 20%)
- Setting up the engagement, managing all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
- Defining the project / delivery / service plan, performing active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.
- Ensuring operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
- Identifying service improvements and delivery opportunities and realizing the value for the client
- Preparing, realizing, and working on strategic planning workshops towards S/4HANA transformation
- Creating and executing the ECS Innovation agenda for the client
- Continuously increasing client intimacy and establishing close relationship with C-Executives and key stakeholders
- Tracking and reporting on business growth and upsell throughout the entire engagement lifecycle
- Initiating S2D and supporting all related activities
- S2D - Engagement readiness check (WI)
- S2D - Project readiness check (WI)
- S2D Handover Meeting (WI)
- Planning for Customer Kick-Off Meeting
- Training Customer on R&R - (Recording of Upskilling Session / Customer VIDEO)
- HEC Customer Help Portal Support
- Initiating & Planning Onboarding (WI 0900_03)
- Supporting Decommissioning
- Decommissioning during build
- Business Go-Live support (SOP)
- Ordering CQC Services
- Joint delivery of Single Tenant Edition STE
- Supporting DR internal testing (SOP)
- Supporting External DR test
- Maintaining SAM Outages
- Supporting Capacity Management
- Conducting Quarterly Business Review Meeting
- Customer Operations Review Meeting (WI)
- Commercial Change Requests (SOP)
- SLA Credit Processing (SOP)
- Contract reviewing and understanding (WI)
- Customer Satisfaction Surveys (SOP)
- Organize for Risk Letter Process (SOP)
- Renewal Management
- System / Server Decommissioning Guide
- Customer Visits
- Internal CFU alignment meeting (SOP)
- Defining the project / delivery / service plan, performing active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.
- Ensuring operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
- Identifying service improvements and delivery opportunities and realizing the value for the client
- Preparing realizing and working on strategic planning workshops towards S/4HANA transformation
- Creating and executing the ECS Innovation agenda for the client
- Continuously increasing client intimacy and establishing close relationship with C-Executives and key stakeholders
- Tracking and reporting on business growth and upsell throughout the entire engagement lifecycle
- Centralizing EMS task for HEC-only customers
Qualifications:
- Mini 2 to 4 years' experience in SAP ECS
- Client management experience
- Stakeholder communication experience
- S/4HANA is a must
- SOP – Standard Operating Procedure & WI – Work Instructions will be available
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
