EXL_JOB_A2_5000561

• Understanding of Insurance Finance and Accounting
• Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
• Works towards maximizing cash inflows & reducing bad debts.
• Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
• Timely updates of process changes in SOP's
• Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Ensure fair methods are used to collect outstanding balance on the account

Bachelor in any field excluding B-tech.

Not applicable for Internal Candidates.

• Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables
• Good understanding on cash posting and suspense handling
• Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's
• Good Communication Skills (Verbal and Written)
• Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
• Ability to prioritize & multi-task and exhibits meticulous attention to detail
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Strong team-working ability and interpersonal skills