Senior Analyst - Project/Program Management

The Gallagher Center of Excellence GCoE is seeking a Senior Project Coordinator/Account Manager to provide end-to-end ownership and successful delivery of communication solutions for a defined portfolio of Gallagher clients. In this role, the Senior Project Coordinator will be responsible for ensuring projects are planned, executed, and delivered to the highest standards, on time, within budget, and aligned with client objectives, while building strong, value-driven client relationships that support retention and growth. Working within the Programme Management Office PMO and in collaboration with Senior Communications Consultants and cross-functional account teams, this individual will take full accountability for project delivery by translating client requirements into clear project plans, coordinating resources, managing risks, and overseeing implementation from initiation through closure. The role requires a proactive, solutions-focused approach to managing scope, timelines, budgets, and quality, while maintaining clear communication and alignment across all stakeholders.

Major Action and Support Actions

1. Client Delivery & Project Management Skills

• Strong ownership of end-to-end project delivery, ensuring high standards of quality, timeliness, and consistency across all client work.
• Proven ability to coordinate and manage multiple client projects simultaneously while maintaining control over scope, timelines, and deliverables.
• Sound understanding of project management processes and the ability to apply structured methodologies to drive efficiency and quality outcomes.
• Financial acumen, including experience in project estimating, budget management, and cost control.
• Strong tactical consulting and problem-solving skills, with the ability to assess issues quickly and recommend practical solutions.
• Confident participation in client meetings and conference calls, with the ability to manage day-to-day client interactions effectively.
• Experience managing supplier relationships, including print management, estimates, purchase orders, and quality spot-checks.

2. Relationship & Stakeholder Management Skills

• Ability to build and sustain strong working relationships that support effective account, project, and stakeholder management.
• Demonstrated commitment to delivering a professional, high-quality service to clients, colleagues, suppliers, and third-party partners.
• Strong stakeholder management skills, with the ability to proactively manage expectations and strive to exceed them where possible.
• Conflict resolution capability, including the ability to identify potential issues early and facilitate outcomes acceptable to all stakeholders.
• Collaborative approach to working with suppliers, fostering respectful and productive partnerships.

3. Administrative Skills

• Strong reporting and documentation skills, including preparation and distribution of regular client status updates during live projects.
• Ability to produce timely and accurate contact reports following client meetings.
• Experience ensuring project governance requirements are met, including the creation and approval of statements of work.
• High level of accuracy in recording chargeable and non-chargeable time in line with internal processes.
• Capability to develop case studies that capture project outcomes and client value.
• Experience liaising with suppliers and finance teams to support timely invoices and financial reconciliation.

4. Governance

• Strong understanding of and adherence to internal policies, procedures, and applicable legal and regulatory requirements.
• Demonstrated commitment to good governance, ethical standards, and organizational values.
• Client-first mindset, consistently placing client needs and business value at the center of decision-making.

Education and Experience

• Bachelor’s or Master’s degree in Business Administration, Communications, or a related field.
• 7–10 years of professional experience.
• Experience in a creative agency, marketing, retirement, consultancy, or HR communications environment.
• Proven experience in project management and client management.
• Experience in supplier management and stakeholder management.
• Service-oriented mindset with outstanding customer service skills.
• Ability to translate client needs into effective solutions.
• Demonstrated commercial awareness and the ability to manage expectations.
• Strong relationship-building and relationship-management skills.
• Excellent organizational skills with the ability to work to tight deadlines and manage multiple tasks.
• Strong consulting skills in communication and project implementation.
• Proactive, collaborative, and partnership-focused approach when working with clients.
• Ability to ask the right questions, listen effectively, and work collaboratively rather than taking an order-taking approach.
• Ability to work under pressure, solve problems, and develop practical, workable solutions.
• High level of accuracy and attention to detail in all areas of work.
• Ability to produce high-quality documentation.
• Confidence to challenge and negotiate with internal and external stakeholders when required.
• Positive attitude toward change and adaptability in dynamic environments.
• High proficiency in Microsoft Office and general computing skills.
• Experience in creative and technical copywriting and copy-editing.
• Experience in proofreading.
• Basic presentation preparation and delivery skills.
• Strong verbal and written communication skills.
• Experience using AI tools in a professional setting.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan - Tax Savings Plans
• Educational expense reimbursement
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Education and Experience

• Bachelor’s or Master’s degree in Business Administration, Communications, or a related field.
• 7–10 years of professional experience.
• Experience in a creative agency, marketing, retirement, consultancy, or HR communications environment.
• Proven experience in project management and client management.
• Experience in supplier management and stakeholder management.
• Service-oriented mindset with outstanding customer service skills.
• Ability to translate client needs into effective solutions.
• Demonstrated commercial awareness and the ability to manage expectations.
• Strong relationship-building and relationship-management skills.
• Excellent organizational skills with the ability to work to tight deadlines and manage multiple tasks.
• Strong consulting skills in communication and project implementation.
• Proactive, collaborative, and partnership-focused approach when working with clients.
• Ability to ask the right questions, listen effectively, and work collaboratively rather than taking an order-taking approach.
• Ability to work under pressure, solve problems, and develop practical, workable solutions.
• High level of accuracy and attention to detail in all areas of work.
• Ability to produce high-quality documentation.
• Confidence to challenge and negotiate with internal and external stakeholders when required.
• Positive attitude toward change and adaptability in dynamic environments.
• High proficiency in Microsoft Office and general computing skills.
• Experience in creative and technical copywriting and copy-editing.
• Experience in proofreading.
• Basic presentation preparation and delivery skills.
• Strong verbal and written communication skills.
• Experience using AI tools in a professional setting.