Operations Specialist, Project Management & Sales

As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within WSP's Horizon Program. Working closely with global stakeholders, you will help ensure the stability, performance, and continuous improvement of Oracle Fusion CX and PPM operational environments. This role offers the opportunity to influence enterprisewide processes, enhance service delivery, and contribute to a bestinclass operational support model across regions.

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unied under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
• A collaborative team that thrives on challenges and unconventional thinking.
• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.
• Maintain product quality and cultural integrity.
• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.
Apply today.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5 years of specialization in operations management, ideally within sales and/or project management environments.
• Strong analytical capabilities with the ability to interpret data and drive informed decisions.
• Demonstrated experience in process optimization, effectiveness, and continuous improvement.
• Experience supporting large, multinational operational environments.
• Excellent communication and leadership skills with the ability to collaborate across functions and regions.
• Knowledge of compliance, audit, and security management practices.
• Experience with ServiceNow, Jira, or similar enhancement request platforms.

BGV:

• Employment with WSP India is subject to the successful completion of a background verification ("BGV") check conducted by a third-party agency appointed by WSP India.

• Candidates are advised to ensure that all information provided during the recruitment process - including documents uploaded - is accurate and complete, both to WSP India and its BGV partner".

• Assist in the management of incident (INC) management processes to address and resolve operational issues promptly and within defined service level agreements and targets.
• Handle access request management, including monitoring downgrades and deactivations, and advising on subscription and license requirements.
• Manage license subscription processes to ensure compliance and costeffectiveness.
• Participate in the RPL forum to support discussions and enterprise decisionmaking.
• Provide performance management and operational oversight for the AMS team.
• Ensure security management and compliance, maintaining audit trails across all operational processes.
• Collaborate with Organisational Change Management (OCM), Solution Architects, and regional teams to integrate solutions effectively into operations.
• Enforce enhancement request processes through ServiceNow, preventing backchanneling.
• Support the operational support strategy for the Oracle Fusion environment.
• Provide leadership and collaborate with Global Process Leads to advance the objectives of the Horizon Platform Operations team.
• Identify areas of improvement within functional areas and partner with Operations and Enhancement Leads to prioritize valueadded deliverables.
• Work with vendors and WSP Horizon technical teams to oversee the health and performance of Oracle Fusion, increasing availability, reliability, and firstcall resolution.
• Support monthly operations scorecards using a datadriven approach to identify trends, root causes, progress, and recommended next steps.
• Help identify monthly capacity requirements to ensure support teams meet inflow demand and backlog SLA targets.
• Collaborate crossfunctionally to drive repeatable and efficient process improvements.
• Provide functional solution expertise within Oracle Fusion modules and support advanced technical solutions, testing, batch processing, and patching reviews.
• Identify design issues and work with business partners, process leads, solution architects, and business analysts to develop viable alternatives.
• Support crossfunctional alignment across all inscope processes and interdependencies.
• Work closely with functional leaders to ensure system stability and performance aligned with design intent.
• Monitor and track systems to ensure timely resolution of issues.
• Partner with functional and testing teams to deliver highquality, timely outcomes and address crossfunctional impacts.
• Cooperate with Audit, Security, and Compliance teams to meet IT Governance Controls (52109).
• Ensure adherence to security policies across operations.

Contribute to a strong and diverse team, leveraging complementary skills and perspectives to achieve operational goals.