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Posted 02 July, 2026

Product Process Team Member-Product-Support-Processes

Kotak Mahindra Bank
Mumbai,Maharashtra,IN,400097 Full Time
Reference: 218_549763_246341

As a Product Process Team Member, you will be a key player in our Product-Support-Processes department, responsible for driving efficient and effective product support strategies. Your role will involve collaborating with cross-functional teams to enhance product processes, ensuring a seamless customer journey. You will play a vital role in maintaining our high standards of product support and customer satisfaction.
  • Indepth knowledge of HF/ AHL / LAP Business is mandatory.

  • Overall knowledge of lending business is an added advantage.

  • Self-Driven with ability to independently execute the assigned responsibilities

  • In depth knowledge about KYC requirements

  • Knowledge of Regulatory Guidelines

  • Good Logical reasoning and data analysis skill

  • Should be able to think proactively for process changes from Business Process Re-engineering perspective

  • Strong Communication skills

  • Assertive attitude

  • Good analytical skills & eye for details

  • Basic knowledge of various systems of the bank like Finacle , Dot Net etc.

  • Hands on Knowledge of Excel .

  • Keen eye for market intelligence and competition.

  • Strong follow up ability & keenness

  • Process designing and Process Engineering for Consumer Bank Asset products covering key aspects of Workflow (Digital / Physical), Compliance, Risk, Legal Ops, Customer Experience etc.

  • Ability to understand the end-to-end process across touchpoints like Asset service desk, Branches and sky serve

  • Visiting process to review Process in light of Fraud and Risk raised by EDD and ORM.

  • Identification of Risks and Regulatory breach and provide solution to mitigate risks and control reports to minimize process lapses.

  • Working very closely with the Asset Product teams, Operations, Front end asset service teams, ORM & EDD Teams of Consumer Bank.

  • Liaising with stakeholders like Operations/ ORM / Compliance / Risk / Product / Legal etc.

  • Indepth understanding of KYC and Other Regulatory Guidelines.

  • Providing tailor made solution to Product / Operations for specific business requirement.

  • Help Product and Operations for end-to-end execution of a Process / Digital Journey's / new initiatives / features etc.

  • Ensuring the Digital Journey controls and logics is in line with defined Process , Regulation and Risk perspective

  • Responsible for the documentation of Business Processes, workflows.

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