Customer Success Manager / CSM

Our platform supports modern performance marketing teams across: Creator Sourcing – identify relevant UGC creators and influencers based on performance signals Highlights – turn one video into multiple optimized clips Winning Ads – support multi-creator ad execution at scale Performance Intelligence – help teams act faster on creative trends, fatigue, and performance signals Role overview As a Customer Success Manager, you are the bridge between our brand clients and our internal operations team. You own the client relationship end to end, and you make sure the sourcing engine behind it actually delivers. You will not be personally cold-emailing creators.

Your operations team does the sourcing and outreach using our platform. Your job is to own the client, turn their goals into briefs, judge creator fit, keep the team on target with data, and make sure on-brand content ships on time. You are the accountability layer between what the brand needs and what ops produces.

What will you own Client relationships for 10 to 20-plus North American brands , from Fortune 100 logos to fast-scaling D2C brands. You are their strategic point of contact. Translating client goals into clear creator briefs , then judging which creators actually match the persona and which do not.

This is the core of the role. Overseeing an operations team that sources creators at scale. You unblock them, hold delivery accountable, and keep the pipeline on track against monthly creator targets.

Running delivery on a data-backed basis. You know the reply rates, the outreach volume needed to hit each target, and the numbers behind every account. You do not run on gut feel or status updates.

Managing approvals and timelines between brand and ops, keeping content on-brand and on schedule. Reporting performance and driving retention and growth across your portfolio. What we need The non-negotiable: you can read a brief and tell, fast, which creators fit the persona and which do not.

This is the one thing we cannot train. Show us you can do it. You operate at scale and by data.

Funnels, reply rates, outreach volume, predictable targets. You build systems, not vibes. 3-plus years owning client or account relationships, and ideally running a delivery or operations team, preferably in an agency or managed-services environment.

This is a senior, ownership-level seat, not entry level. Working knowledge of TikTok and Instagram content, and a real sense of what makes UGC perform. Experience with North American or other non-Indian clients strongly preferred.

The way US brands work, communicate, and expect to be served is different, and you should already know that. Exceptional communication and a calm hand under deadline pressure, with both clients and the internal team. Comfortable with Slack, Teams, and the ability to work with Claude/GPT to deploy agents in your workstream.

Bonus: direct UGC, creator-sourcing, or SaaS/tech-platform experience. What success looks like A data-backed operations team that hits creator-sourcing targets predictably, month over month. Clients retained and grown, with campaigns delivered on time and on brief.

You are running your accounts in a way that leadership can see and measure, not a black box. Positive signal from both clients and the internal team on execution quality and communication. The details On-site role in our Ahmedabad office, working alongside a global team.

US Eastern hours, roughly 5:30 PM to 2:30 AM IST. US-based clients only. Direct exposure to leading global D2C and B2C brands.

A clear path into senior operations or team leadership for the right operator.