Posted 03 July, 2026
IT Process Expert Discovery
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-36734-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Exp: 7-12 years
- He / she will work closely with the ITSM Process Manager for Discovery and update the delivered quality of documentation and training materials, process execution, audit readiness, and continuously support the process manager on monitoring, improving and enhancing the processes.
- Additionally, he/she will be responsible for resolving user support tickets as well as execute functional testing of enhancements and configure and update automated test cases using the tool’s Automated Test Framework.
- Creation and maintenance of Power BI reports is equally part of this role.
- The candidate will act as a digital process expert and a point of contact for the ITSM processes being part of the agile ITSM BizDevOps team.
Essential Job Functions:
- Subject Matter Expert (SME) & Point of Contact (POC) for ITSM processes across the organization and as back up and extended workbench to the corporate team and will be occasionally assigned to global projects within the IT Service Operations Management team
- Responsible for continuously improving the processes
- Consultation in ITSM process management, guiding project teams on the process
- Involved in designing and enhancing the processes and related digitalized workflows
- Responsible for designing, building, and sharing the ITSM process reports in Power BI
- Designs, develops and executes test cases using ServiceNow’s Automated Test Framework
- Responsible for monitoring process execution for completeness and development and maintains necessary KPIs to measure the team performance, Maintains KPIs to measure the processes performance and compliance level
Qualifications:
- Bachelor’s degree – IT or International Business
- ITIL Foundation
- ServiceNow User
- Power BI
- Scrum
- Testing
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
