Service Now module awareness - CSM

Duration of contract*

4 months

Total Yrs. of Experience*

15

Relevant Yrs. of experience*

10

Detailed JD *(Roles and Responsibilities)

i. Manage configuration of request intake forms under Employee Center Pro / CSM Portal.

ii. Oversee set up of agent workspace views, assignment rules for auto case assignment

iii. Manage team of technical experts who will configure: ServiceNow Workflows includes Planogram and Category Insights Services, notifications templates, SLA's and Surveys, Reports and Dashboards, approval scenarios, SLAs and notifications

Manage the UAT phase & hyper care

Mandatory skills*

Service Now module awareness – CSM

Desired skills*

NA

Domain*

Client

Approx. vendor billing rate*

15k

Precise Work Location*

India

Background check process to be followed: *

Y

Mode of Interview: Telephonic/Face to Face/Microsoft teams*

Microsoft teams Video