Posted 03 July, 2026
Senior Product Manager, RBS Organization Excellence
Amazon
IN, TN, Chennai
Full Time
Reference: 71_457721_4cab845d-4c11-4b8b-9df3-5428207518da
The Org Excellence (OE) team within RBS Business Excellence is seeking a Senior Product Manager (Non-Tech) to own the product vision, strategy, and cross-functional delivery of scalable AI-aided solutions that serve Business Excellence programs and are designed for reuse across Amazon.
This role combines product strategy with AI fluency and cross-organisational delivery - owning the end-to-end customer experience of complex, multi-stakeholder programs that turn OE's operational expertise into productised, self-service tooling. You will own a portfolio of 5 AI-aided solutions, define the roadmap, drive customer adoption, and partner with RBS Tech for engineering execution - without managing a dedicated engineering team.
Key job responsibilities
Own end-to-end product vision, strategy, and roadmap for AI-aided OE solutions (PEX AI Career Coach, CI Platform, AI Agent Knowledge Management, Unified Innovation Platform)
Define and prioritise features by working backward from customer needs; write product requirements (BRDs/PRFAQs) that are clear, actionable, and measurable
Partner with RBS Tech (AI architecture & engineering) to translate product vision into delivered solutions leveraging existing funded engineering teams
Drive cross-org adoption strategy - identify early adopters, run pilots, measure outcomes, and scale solutions to other Amazon orgs (Ops, CS, AWS)
Conduct user research, competitive benchmarking, and data analysis to identify opportunities and validate product-market fit for internal AI tools
Build POCs and prototypes using AI tools directly (agentic workflows, prompt engineering, no-code/low-code) to de-risk ideas before committing engineering resources
Establish success metrics (adoption, NPS, time-saved, cost-avoidance) and reporting mechanisms; present progress in MBRs/QBRs with data-driven narratives
Own agent governance policy - define reuse standards, lifecycle management rules, and discovery mechanisms for AI agents across RBS
Influence strategic direction across Business Excellence, working with senior leadership to align product investments with organizational priorities
Manage stakeholder relationships across multiple BUs, balancing competing priorities while maintaining a coherent product strategy
This role combines product strategy with AI fluency and cross-organisational delivery - owning the end-to-end customer experience of complex, multi-stakeholder programs that turn OE's operational expertise into productised, self-service tooling. You will own a portfolio of 5 AI-aided solutions, define the roadmap, drive customer adoption, and partner with RBS Tech for engineering execution - without managing a dedicated engineering team.
Key job responsibilities
Own end-to-end product vision, strategy, and roadmap for AI-aided OE solutions (PEX AI Career Coach, CI Platform, AI Agent Knowledge Management, Unified Innovation Platform)
Define and prioritise features by working backward from customer needs; write product requirements (BRDs/PRFAQs) that are clear, actionable, and measurable
Partner with RBS Tech (AI architecture & engineering) to translate product vision into delivered solutions leveraging existing funded engineering teams
Drive cross-org adoption strategy - identify early adopters, run pilots, measure outcomes, and scale solutions to other Amazon orgs (Ops, CS, AWS)
Conduct user research, competitive benchmarking, and data analysis to identify opportunities and validate product-market fit for internal AI tools
Build POCs and prototypes using AI tools directly (agentic workflows, prompt engineering, no-code/low-code) to de-risk ideas before committing engineering resources
Establish success metrics (adoption, NPS, time-saved, cost-avoidance) and reporting mechanisms; present progress in MBRs/QBRs with data-driven narratives
Own agent governance policy - define reuse standards, lifecycle management rules, and discovery mechanisms for AI agents across RBS
Influence strategic direction across Business Excellence, working with senior leadership to align product investments with organizational priorities
Manage stakeholder relationships across multiple BUs, balancing competing priorities while maintaining a coherent product strategy
