Language Interpreter - English + Punjabi

This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.\n\nKey Responsibilities:\nDeliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.\nFacilitate clear and accurate communication between U.S. clients and non-English-speaking customers.\nEnsure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.\nPreserve tone, intent, and cultural context while interpreting conversations.\nAdhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.\nCollaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction.\nStay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.\n\nRequired Skills Qualifications:\nFluency in spoken English and one additional language.\n1–2 years of experience in an international call center environment, preferably supporting U.S.

customers.\nMandatory prior experience in language interpretation (telephonic or live).\nStrong listening, comprehension, memory retention, and note-taking skills.\nExcellent verbal communication and interpersonal skills.\nAbility to remain calm and professional in high-pressure or sensitive situations.\nUnderstanding of cultural sensitivities and appropriate communication etiquette.\nFamiliarity with interpreting platforms, CRM systems, and call center tools is an advantage.\n\nEducational Qualifications:\nBachelor's degree in any discipline.\nLanguage certification or formal training in interpretation is a plus.\n\nWork Environment:\nNight shift to support PST (U.S. time zones).\nWork-from-office only.\nUse of headsets, interpretation software, and secure communication systems.\n\nPreferred Candidate Profile:\nExperience supporting healthcare, insurance, finance, or government sectors through phone interpretation.\nDemonstrated ability to handle emotionally sensitive or confidential conversations.\nFlexible, adaptable, and responsive to client feedback and changing requirements.\n\nCompensation:\nBased on experience and proficiency level.\nStandard benefits as per company policy.\n\nThink global. Think BIG.\nVisit us: https://biglanguage.com\nLinkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/