Customer Success Manager

Job Description: Customer Success Manager (3–5 Years Experience) Location: Bengaluru, India Department: Customer Success / Operations Experience: 3–5 Years Employment Type: Full-time About Vahan Vahan is India's largest recruitment platform for blue-collar workers. We leverage technology, AI, and a vast partner network to connect millions of job seekers with employment opportunities across logistics, e-commerce, mobility, and other high-growth sectors. Our mission is to create economic opportunities at scale for India's workforce. Role Overview We are looking for a Customer Success Manager who will own and grow relationships with enterprise clients, ensuring they achieve hiring and business outcomes through Vahan's platform. The ideal candidate is highly customer-focused, data-driven, and skilled at managing multiple stakeholders across operations, recruitment, and business teams. As a Customer Success Manager, you will act as the primary point of contact for key accounts, drive client retention and growth, identify opportunities for process improvements, and collaborate closely with Product, Operations, and Sales teams to deliver exceptional customer experiences. Key Responsibilities Account Management & Client Success Own a portfolio of enterprise accounts and serve as the trusted advisor for clients. Build strong relationships with hiring managers, recruitment teams, and business stakeholders. Conduct regular business reviews and performance discussions with clients. Ensure clients achieve hiring, onboarding, and retention goals through Vahan's solutions. Performance Monitoring & Insights Track key account metrics including lead quality, conversion rates, hiring volumes, and fulfillment performance. Analyze client performance data and proactively recommend improvements. Create and present reports, dashboards, and business reviews to stakeholders. Stakeholder Management Coordinate with internal Operations, Product, Sales, and Support teams to resolve client issues. Escalate and manage critical client concerns to ensure timely resolution. Act as the voice of the customer and provide structured feedback to internal teams. Growth & Retention Identify opportunities for account expansion and increased product adoption. Drive renewals and improve customer retention. Support upselling and cross-selling initiatives in partnership with the Sales team. Process Excellence Develop scalable processes for client onboarding and engagement. Ensure SLAs are consistently met. Document customer requirements and operational workflows. Requirements Must Have 3–5 years of experience in Customer Success, Account Management, Client Servicing, Key Account Management, or Operations. Experience managing B2B or enterprise customers. Strong analytical skills with proficiency in Excel/Google Sheets. Excellent verbal and written communication skills. Ability to manage multiple stakeholders and prioritize effectively. Strong problem-solving and project management skills. Good to Have Experience in HRTech, Recruitment, Staffing, SaaS, Marketplace, Logistics, or Operations-focused businesses. Experience working with CRM & data visualization tools and platforms. What We Offer Opportunity to work on a mission-driven platform impacting millions of workers. High ownership and fast career growth. Collaborative and entrepreneurial work environment. Competitive compensation and benefits. Exposure to high-growth enterprise clients across India. Interested candidates should be passionate about customer success, relationship management, and solving complex operational challenges at scale.