Customer Success Manager

Job Title: Customer Success Manager

Experience: 7+ years

Location: Ahmedabad, Gujarat

Department: Customer Success Management

\n About Simform

:
\n Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to gro

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\n Role Overvi

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\n We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. One should also be able to handle customer complaints and requests. Successful candidates must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize va

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\n Key Responsibili

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• ties:Develop and manage client relations
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• hips.Develop and manage relationships with the project team/internal
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• team.Analyze customer data to improve customer experi
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• ence.Act as a liaison between the customer and the delivery
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• teamIdentify, troubleshoot and proactively solve customer pro
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• blemsCreate positive relationships with customers to turn them into brand advo
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• catesResponsible for growing customer accounts by identifying new opportunities in existing acco
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• unts.Meet with customers on a regular
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• basisManage billing disputes and upgrade/downgrade req
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• uestsProvide feedback to the Delivery team on how customers' chall
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• engesEnsure all contractual obligations are kept up to date, including payment t
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• erms.Minimize customer c
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\n Required S

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• kills:Overall 7+ years of experience in IT in
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• dustryAtleast 3+ years of experience purely in the Customer Success
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• role.Highly organized and able to mult
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• itask.Self-driven and proactive n
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• ature.Excellent communication and interpersonal s
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• kills.Demonstrate leadership qual
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• ities.Ability to identify and manage
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• risksDeep understanding of techn
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• ology.Knowledge of customer success proc
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• esses.Experience in document cre
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• ation.Patient and active lis
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• tener.Passion for se
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\n Why J

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• oin Us:Flat-hierarchical, friendly, engineering-oriented, and growth-focused c
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• ulture.Flexible work timing, leaves for life events, work-from-home o
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• ptions.Free health ins
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• urance.Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free
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• snacks.Sponsorship for certifications/events and library s
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