Posted 04 July, 2026
Lead Assistant Manager
ExlService Holdings, Inc.
Pune, Maharashtra, India
Full Time
Reference: 218_689623_13071
The primary role of the job is to coach and mentor the Assistant Managers to ensure that they meet scorecard performance on a monthly basis. They work with a team of other Lead Assistant Managers to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.
Essential Overview:
- Operational Efficiency
- Provide effective coaching and feedback to Assistant Managers that enable them to improve their performance
- Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
- Articulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance
- Ensure compliance with internal policies and procedures, external regulations and information security standards
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Communicates productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency and initiate control measures to minimize variances in workload over time
- People Management
- Ensures the team's understanding and use of information system capability and functionality
- Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
- Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
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Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
- Client Satisfaction
- Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Protects the confidentiality of member information and adheres to company policies regarding confidentiality
- Handle client feedback and escalations.
Client Interaction, where required at the level of Supervisors.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
