Relationship Manager (Civil)

Requirements<\/h3>

Personal Attributes:<\/span><\/b>
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Strong Interpersonal Skills<\/span>
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Excellent Communication Skills<\/span>
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Negotiation & Influencing Skills<\/span>
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Problem\-Solving Ability<\/span>
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Commercial & Business Acumen<\/span>
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Integrity & Professionalism<\/span>
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Adaptability & Learning Agility<\/span>
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1. Customer Relationship & Rappo Building<\/b><\/span>
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Develop and nurture strong professional relationships with customers.<\/span>
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Build personal rapport with key stakeholders and decision\-makers.<\/span>
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Act as the single point of contact for strategic accounts<\/span>
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2. Prompt Communication & Leadership<\/b><\/span>
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Ensure timely, transparent, and proactive communication with customers.<\/span>
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Lead by example in responsiveness, ownership, and professionalism.<\/span>
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Anticipate client needs and proactively provide solutions.<\/span>
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3. Business & Financial Acumen<\/b><\/span>
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Demonstrate strong understanding of commercial aspects including pricing, margins, and contracts.<\/span>
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Support negotiations to achieve win\-win outcomes.<\/span>
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Monitor payment cycles and proactively address payment issues in coordination with finance.<\/span>
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4. Stakeholder & Data Management<\/b><\/span>
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Manage internal and external stakeholders to ensure smooth project execution.<\/span>
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<\/span>Maintain accurate customer data, account insights, and engagement history.<\/span>
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Use data to identify growth opportunities and risk signals.<\/span>
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5. Revenue Growth (Cross\-Selling & Depth Selling)<\/b><\/span>
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Identify opportunities to expand services within existing accounts.<\/span>
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Drive account mining initiatives to increase wallet share.<\/span>
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Collaborate with sales and delivery teams to position additional capabilities.<\/span>
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6. Customer Liaison & Engagement<\/b><\/span>
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Represent Indovance in client meetings, reviews, and business discussions.<\/span>
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Facilitate alignment between customer expectations and delivery teams.<\/span>
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<\/span>Ensure a seamless experience across the engagement lifecycle.<\/span>
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7. Domain Expertise<\/b><\/span>
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Build strong understanding of engineering services offerings and customer industries.<\/span>
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Provide value\-driven insights and recommendations to clients.<\/span>
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Stay updated on industry trends and customer challenges.<\/span>
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8. Customer Feedback & Experience Improvement<\/b><\/span>
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Capture, analyze, and act on customer feedback.<\/span>
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Drive initiatives to improve customer satisfaction and retention.<\/span>
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Support customer success metrics such as CSAT, WOW customer experience, and renewal rates.<\/span>
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9. Engagement Lifecycle Ownership<\/b><\/span>
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Act as department representative from direct meeting stage through onboarding.<\/span>
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Ensure smooth transition from sales to delivery.<\/span>
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Continue engagement post\-onboarding to strengthen long\-term partnerships.<\/span>
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