Support Engineer - (Fixed Term Contract), AMPS

Are you interested in supporting high-performance, globally scalable AWS Financial systems that drive Amazon's current and future growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? Do you have a passion for ensuring a positive customer experience? This is the job for you.

AWS Financial Technology Team is looking for a results-oriented, customer obsessed support engineer, who can help us creating a positive experience for our customers across Amazon. Our ideal candidate thrives in a fast-paced environment, relishes working with highly scalable micro services architecture, and enjoys troubleshooting and problem solving within highly complex business contexts that are typically being defined in real-time.

You will learn all about how to design, implement, test and support highly scalable solutions using the AWS cloud platform and its many products, working with best in class professionals.

Key job responsibilities
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily Java/React
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Collaborate with Ops/Tech teams for issue resolution