Service Now SAM - Functional and Process Consultant
Number of Openings* |
2 Open Positions
|
Duration of contract* |
6 months |
Total Yrs. of Experience* |
10+yrs of exp of Total Experience
|
Relevant Yrs. of experience* |
8+ yrs of exp in SAM process and functional consulting roles |
Detailed JD *(Roles and Responsibilities) |
Provided below in email chain |
Mandatory skills* |
Provided below in email chain |
Desired skills* |
Provided below in email chain |
Domain* |
Service Now- Software Asset Management |
Approx. vendor billing rate* |
INR /Day –
Functional and Process Consultants – 15-18 K INR/Day
|
Precise Work Location* |
Any Infosys DC Location |
Background check process to be followed: * |
Yes but post onboarding |
Mode of Interview: Telephonic/Face to Face/Microsoft teams* |
Telephonic / Microsoft teams Video – would be Teams VC |
*** Detailed JD ***
Responsibilities:
- Develop and implement Asset Management processes for software license management processes (inventory, usage and procurement reconciliation).
- Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage
- Build and drive strategy to mature the Asset Management service
- Through licenses management, highlight opportunities to target unused or restricted SW for reclamation
- Analyze client contracts, In-depth Knowledge of major publishers (Microsoft, IBM, Adobe, Oracle, VMware, SAP etc) in order to establish areas of risk and Software License Compliance Position for the clients.
- Participate in software compliance audits and remediation efforts
- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines
- Having Experience in License optimization & re-harvesting
- Assess data accuracy and reasonableness and follow-up directly clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
- Ensure quality and timely delivery of customer requirements.
- Other Software Asset Management duties as assigned.
Requirements:
- 8+ years of experience in a similar role
- Strong Excel and Dashboard skills
- End to End Software License Life Cycle Experience including Knowledge and experience with complex datacenter software licenses for Vendors such as Microsoft, Oracle, IBM, Adobe, SAP etc.
- Experience in project management and customer management
- Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations
- Detail oriented, customer oriented, result delivery oriented, analytical thinking
Preferences
- Degree in a technical field (preferred)
- Experience on industry leading SAM tools such as SNOW/Flexera preferred.
- An Industry recognized certification such as Certified Software Asset Manager (CSAM) or equivalent
- Experience working in a managed services environment and with virtual teams
- Experience with various database and spreadsheet tools – SQL, Access, etc.
