Cash Management

• Able to understand the nature of transaction in the bank and allocation cash in system
• Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits
• Payment processing as per request received with utmost accuracy
• Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
• Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure adherence to Company Policies and Procedures
• Understanding of bank reconciliation, open items, debit & credit clear understanding.
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Able to create and amends necessary changes in SOP on real time basis.

• Graduate in accounts. B. Com Hons is preferred
• Minimum 18 moths to 2 years of experience in an international OTC and R2R process from Retail industry

System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage

• Good communication both written and verbal
• Previous international Voice experience (preferably in insurance)
• Good Computer navigation skills
• Should be familiar with MS Office
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette