Global IDT Productivity Manager

About The Job:

• The IDT Productivity Manager is accountable for governing, protecting, and maximizing the value delivered from IT investments across IDT Services & Technology Delivery.
• The role ensures productivity initiatives, transformation programmes, and cost-optimisation efforts translate into measurable and validated business outcomes, underpinned by consistent frameworks, disciplined tracking, and transparent reporting.
• Partners with IDT Services & Technology Delivery functions to identify productivity opportunities, safeguard benefits integrity, drive standardisation, and provide a single source of truth on productivity performance for the Productivity Board and senior leadership.

Essential Job Functions:
Enterprise Value Governance

• Act as the Enterprise Value Governor, ensuring IT initiatives translate into clearly defined, measurable, and realized business outcomes.
• Establish and enforce productivity governance standards across IDT Services & Technology Delivery functions.
• Ensure alignment between approved business cases, delivery roadmaps, and realized benefits.

Value Guarding & Benefits Integrity

• Own the Benefits Validation Framework, ensuring benefits reported by projects are reconciled with approved benefit statements, baselines, and assumptions.
• Challenge, validate, and independently assess reported benefits to prevent overstatement or duplication.
• Maintain clear audit trails between initiatives, claimed savings, and financial outcomes.

Standardization & Frameworks

• Define and maintain standardized productivity frameworks, methodologies, and reporting templates across the organisation.
• Ensure consistent definitions for savings types, productivity metrics, and benefit categories.
• Drive adoption of standard practices across all functions and regions.

Performance Tracking & Reporting

• Consolidate productivity performance into a single Progress Dashboard and Issue Log, serving as the authoritative source of truth for the Productivity Board.
• Track delivery status, risks, issues, and interdependencies across all productivity initiatives.
• Provide executive-ready insights, trends, and forward-looking risk assessments.

Advisory & Partnership

• Act as a neutral, trusted advisor to IDT Services & Technology Delivery functions, supporting identification and structuring of productivity and cost optimization opportunities.
• Facilitate fact-based discussions on trade-offs, prioritization, and delivery feasibility.
• Support functions in translating operational improvements into quantified benefits.

Governance & Stakeholder Management

• Support Productivity Board governance, including materials preparation, decision tracking, and follow-through.
• Ensure adherence to internal policies, audit requirements, and transformation governance standards.
• Collaborate closely with Finance, Procurement, Transformation, and Functional Leaders to ensure alignment and credibility.

Qualifications:
Experience Required

• Knowledge on service management frameworks (e.g., ITIL / ITSM, COBIT - preferred)
• Strong understanding of outsourcing and managed services models
• Understanding of contracts with commercial and negotiation acumen and vendor life cycle management
• Performance metrics, reporting, and data driven decision making
• Strong stakeholder management and working with cross-functional teams
• Analytical thinking and structured problem solving
• Ability to work in matrixed, multi vendor environments
• Comfortable operating at pace and with ambiguity, able and willing to pivot where necessary.
• Strong inter-personal skills to ensure delivery across multiple stakeholders in very varied teams and disciplines.
• Highly organised, self-driven with attention to detail.
• Have strong planning, communication and presentation skills along with the capability to listen and influence at all levels of the organisation.

Education

• Bachelor’s degree in Business Administration, Information Technology, Engineering, Finance, or a related discipline.

Professional Certifications (Preferred, not mandatory)

• ITIL® Foundation / ITIL® Managing Professional (or equivalent ITSM certification)
• COBIT Foundation or Practitioner
• Project or Program Management Certification (e.g., PMP®, PRINCE2®, Agile)
• Procurement, Supplier Management, or Commercial Certifications (e.g., CIPS, CPSM)
• Lean Six Sigma (Green Belt / Black Belt) - desirable for continuous improvement focus

Core Competencies

• Vendor & Service Management
• Commercial & Financial Acumen
• Risk, Compliance & Assurance
• Continuous Improvement & Value Realization
• Stakeholder & Relationship Management
• Analytical & Delivery Capabilities
• Communication & Leadership