ITInfra Cloud operations

About The Job:

• Experience: 5 - 8 years
• As a Junior Cloud Operations Engineer, you will support day-to-day managed operations for cloud infrastructure and container platforms.
• You will work within defined operational processes to execute routine tasks, triage and resolve standard incidents, implement approved changes (MAC), and maintain documentation.
• You will collaborate closely with the customer’s internal teams who retain responsibility for architecture, design, strategic development, and complex third-level support.

Essential Job Functions:
Managed Operations (L1/L2 – operational level)

• Monitor alerts and dashboards; perform initial triage and validation.
• Handle standard incident, problem, and change activities using runbooks.
• Collect evidence (logs/metrics/events), identify common patterns, apply known fixes.
• Escalate clearly when the issue is ambiguous or high risk.
• Provide operational data and support recurring reporting (weekly/monthly).
• Integrate and onboard services into existing monitoring, logging, and ticketing systems using documented procedures.

Routine Execution & Runbook-Based Tasks

• Execute recurring activities in line with operating processes (e.g., start/stop schedules, lock management, housekeeping tasks).
• Perform patch execution tasks based on approved procedures and maintenance windows.
• Maintain hygiene in ServiceNow: accurate categorization, timestamps, work notes, closure notes.

Provisioning Support

• Create/adjust standard cloud resources following templates (e.g., subscriptions, resource groups, services) as required.
• Implement minor updates to:
  • Terraform modules
  • Ansible playbooks
  • DevOps pipelines (optional)
• Support provisioning of API endpoints based on provided specifications and test connectivity.

Move-Add-Change (MAC)

• Execute low/medium risk changes:
  • Scaling, tagging, minor configuration changes, standard region adjustments when pre-approved
  • Simple CI/CD variable and pipeline schedule changes (optional)
• Update operating manual and ServiceNow records for every change.
• Support weekly policy checks.
• Identify non-compliant resources and fix straightforward violations; escalate complex cases.

Troubleshooting & Vendor Coordination

• Diagnose standard platform issues (compute, storage, network, containers, pipelines) using known queries and dashboards.
• Support manufacturer/vendor tickets (e.g., Microsoft/Oracle) by providing logs, repro steps, and diagnostics.

Documentation (Mandatory)

• Independently document tasks and updates in:
  • DevOps stories (work items)
  • Wiki/runbooks/operating manual
• Keep knowledge articles up to date after repeated tickets or changes.

Qualifications:
Required Technical Skills

• Cloud fundamentals (Azure preferred): resource organization, RBAC basics, policies, monitoring.
• Infrastructure as Code basics: Terraform (variables, modules usage, plan/apply hygiene).
• Configuration management basics: Ansible (playbook execution, inventories, roles familiarity).
• CI/CD: Azure DevOps/GitHub pipelines basics; YAML understanding.
• Observability: monitoring/logging basics (Azure Monitor, Log Analytics concepts).
• ITSM: ServiceNow ticket lifecycle and change records.
• Azure certifications (AZ-900, AZ-104), ITIL Foundation.
• Exposure to container operations (AKS/Kubernetes basics), Helm basics.
• Experience handling Renovate PRs and dependency updates with CI checks.
• Basic networking and security awareness: DNS, certificates concepts, least privilege mindset.

Soft Skills

• Process discipline: follows runbooks, change controls, and documentation standards.
• Clear written communication: high-quality ticket updates and concise handover notes.
• Ownership mindset: drives tasks to completion; escalates early with evidence.
• Attention to detail: avoids operational mistakes; validates post-change health checks.
• Collaboration: works effectively with customer teams and peers; receptive to feedback.
• Learning agility: improves technical depth through RCA learnings and post-incident actions.

Experience & Education

• 5+ years in Cloud Operations / DevOps Support / SRE Support / Infrastructure Support.
• Bachelor’s degree in CS/IT or equivalent practical experience.