Customer Support Executive

Job description

The mKonnekt team is looking for a highly motivated and enthusiastic Technical Customer Service Representative. A Technical Customer Service Representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress.

Responsibilities

Take ownership of customer issues

Troubleshoot problems and see them through to resolution

Escalate unresolved issues to the appropriate internal teams

Collect prompt and accurate feedback from customers

Help in continuous process improvement

Should be sound in technical knowledge of the App

Qualifications

Graduate degree

Analytical and problem solving skills

Experience 2-4 years

Microsoft 365/ Google Workspace hands-on experience

Knowledge of Android Apps, API’s, Postman.

Experience of working with Support ticketing systems(Freshdesk preferred)

Basic knowledge of Programming skills

Excellent communication skills

Retail Industry Support/Service Desk Experience (preferred)

Experience in POS (preferred)

Attention to detail

Ability to multitask

Go-getter mentality

• Willing to work in Night Shift (Rotational Shifts & Rotational Week-Offs