Telecaller & Operations Executive

Location: Hyderabad Gachibowli (Work from Office – 6 Days a Week)

Company: MB Learning

Salary: ₹20,000 – ₹35,000 per month (Based on Experience)

About MB Learning

MB Learning is a leading experiential learning organization that enables students to participate in global immersions, educational tours, university visits, and international learning experiences. We work closely with schools across India to provide transformative learning opportunities beyond the classroom.

Role Overview

We are looking for a highly organized and proactive Telecaller & Operations Executive to support our school outreach, student registrations, and program operations. The role requires a combination of telecalling, relationship management, coordination, and operational support to ensure seamless execution of student travel and immersion programs.

Key Responsibilities

School Outreach & Business Support

• Make a minimum of 80 outbound calls per day to schools in Hyderabad and nearby regions.

• Connect with Principals, School Leaders, Counselors, and Academic Coordinators.

• Schedule and coordinate at least 4 online meetings per week for the senior leadership/business development team.

• Maintain accurate records of calls, follow-ups, and meeting schedules in CRM/Excel.

• Follow up regularly with schools regarding proposals, program participation, and registrations.

Student & Parent Coordination

• Contact enquiries generated through various channels.

• Guide parents and students through the registration process.

• Follow up on pending registrations, documentation, and payments.

• Address basic program-related queries and coordinate with internal teams for resolutions.

Operations & Program Coordination

• Coordinate with zonal teams, school coordinators, vendors, and internal stakeholders.

• Assist in managing student data, travel documents, rooming lists, attendance records, and operational checklists.

• Ensure smooth communication between schools and MB Learning teams.

• Support pre-departure, during-travel, and post-program operational requirements.

• Track deadlines and ensure timely completion of all operational tasks related to student travel programs.

Reporting & Administration

• Prepare daily and weekly activity reports.

• Maintain databases using Excel and CRM tools.

• Create presentations and reports as required by management.

• Ensure proper documentation and record management.

Key Performance Indicators (KPIs)

• Minimum 80 calls per day.

• Minimum 4 qualified online meetings scheduled per week.

• Timely follow-up on all enquiries and registrations.

• High accuracy in operational documentation.

• Smooth coordination with schools and zonal teams.

• Achievement of registration and conversion targets.

Required Skills

• Excellent communication skills in English and Hindi (Telugu is an added advantage).

• Strong telecalling and follow-up skills.

• Good knowledge of MS Excel, PowerPoint, Google Workspace, and ChatGPT.

• Strong coordination and multitasking abilities.

• Attention to detail and problem-solving mindset.

• Ability to work independently in a fast-paced startup environment.

Qualification & Experience

• Graduate in any discipline.

• 1–3 years of experience in telecalling, customer support, operations, education, travel, or related fields preferred.

• Freshers with excellent communication skills may also apply.

What We Offer

• Opportunity to work with a fast-growing experiential learning organization.

• Exposure to school partnerships, student mobility, and international education programs.

• Learning and growth opportunities in business development and operations.

• Dynamic startup environment with ownership and responsibility from day one.

To Apply:

Send your resume to with the subject line:

\"Application – Telecaller & Operations Executive (Hyderabad)\"