Patient Counsellor/ CRM for Skin clinic

This role is for one of Weekday's clients
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 1+ years
Location: Noida , Delhi , India
JobType: full-time

We are looking for a compassionate, customer-focused, and result-oriented Patient Counsellor / CRM to join our skin and aesthetic clinic. The ideal candidate should have prior experience working in a skin, dermatology, or aesthetic clinic and possess excellent patient counselling skills. In this role, you will guide patients through various skin, hair, and laser treatment options, address their concerns, and ensure they have a smooth and satisfying treatment journey.

As the primary point of contact for patients, you will build trust, provide accurate information about treatment procedures, coordinate appointments, and maintain long-term relationships through effective customer relationship management. Strong communication skills, empathy, and the ability to understand patient needs are essential for success in this role.

Requirements

Key Responsibilities

• Counsel patients regarding skin, hair, and laser treatments by understanding their concerns and recommending suitable treatment plans as advised by the doctors.
• Explain treatment procedures, expected outcomes, benefits, timelines, pricing, and post-treatment care in a clear and professional manner.
• Build strong relationships with patients to enhance their overall clinic experience and improve patient satisfaction.
• Handle patient queries, concerns, and objections with empathy and confidence while maintaining a high standard of customer service.
• Coordinate with dermatologists, therapists, and clinic staff to ensure seamless patient consultation and treatment scheduling.
• Manage patient appointments, follow-ups, reminders, and treatment progress through the CRM system.
• Maintain accurate patient records, consultation details, treatment history, and follow-up notes.
• Encourage treatment conversions by helping patients understand the value and benefits of recommended procedures.
• Follow up with prospective and existing patients regarding consultations, ongoing treatments, and repeat visits.
• Ensure timely resolution of patient complaints while maintaining professionalism and confidentiality.
• Prepare daily reports, maintain documentation, and update patient information using MS Office applications.
• Support front office and clinic operations whenever required to ensure efficient patient flow.

Required Skills

Must-Have Skills

• Patient Counselling
• Customer Relationship Management (CRM)
• MS Office (Word, Excel, Outlook, PowerPoint)

Good-to-Have Skills

• Excellent English communication skills (spoken and written)
• Strong interpersonal and relationship-building abilities
• Empathetic approach with a patient-first mindset
• Good presentation and convincing skills
• Ability to multitask and manage multiple patient interactions efficiently
• Strong organizational and time management skills

Preferred Qualifications

• Bachelor's degree in any discipline.
• 1-4 years of experience as a Patient Counsellor, CRM Executive, or Clinic Coordinator in a skin, dermatology, cosmetic, or aesthetic clinic.
• Familiarity with skin, hair, laser, and aesthetic treatments will be preferred.
• Experience using CRM software and maintaining patient databases is an added advantage.