AI Chat bot

Perform end-to-end functional and UX testing of chatbot, messaging, and voice solutions
Validate system responses against various user input variations for the same intent
Ensure logical and human-like interaction behaviour across conversational flows
Design and execute test scenarios covering multiple message variants
Test AWS Connect flows (voice, chat, routing, IVR scenarios)
Identify gaps in conversation design and suggest improvements
Collaborate with product, AI, and development teams
Report defects with clear steps, expected vs actual behaviour
Support regression, exploratory, and E2E testing
Must have:
Experience in chatbot / conversational AI / Gen AI testing
Experience in chatbot automation testing tools
Understanding of natural language variations and intent mapping
Hands-on or exposure to AWS Connect (voice/chat flows)
Experience with tools like Cyara (voice/chat testing)
Hands on experience in API Testing using postman, supertest API frameworks
Strong software engineering fundamentals, and proven experience in a number of
programming languages.