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Posted 07 July, 2026

Helpdesk Engineer

ClifyX
India Full Time
Reference: 365_594563_26-03168

Accounting (INR)
Rates Final (INR)
ST /Day Standard Rate
Pay Rate 0.00 - 0.00
Bill Rate 1,500.00 - 2,500.00
Billable Per Diem 0.00
Cost Allocation %
Recruitment (RECT) 100.000
Total 100.000

Posting Information
Job Posting Owner Sarath Krishna
Coordinator
Distributor
Creator Sarath Krishna
Create Date 09/04/2026
Submit Date 09/04/2026 05:21 AM
Maximum Submissions per Supplier 10
Auto Invoice Type None

Billing Information
Buyer Information
Bill To INFOSYS:


Plot No 44, Hosur Main Road
Bengaluru, Karnataka
IND
NA NA
Other

Job Position Details
Contingent Type Contingent Type_Phase1_Generic
Buyer Reference
Job Code
Legal Entity INFOSYS
Site Not Applicable (NA)
Location Not Applicable (NA)
Work Location:



IND
Business Unit INDD-APPL (INDD-APPL_PU)
Category
Labor Type Business Professional
Positions Requested 4
Respond by Date 31/05/2026
Travel Time 0.000 %
Time Sheet Type No time sheets
Hours per Day 9
Hours per Week 45
Total Hours 4,716.00
Flat Adjustments 0.00
Description:

Job Description*
System L1 monitoring, Attending

Mandatory skills*
Helpdesk, customer support – phone, email and chat, L1 support, Business communication, Service Desk and Helpdesk Operations, Call Handling and Customer Support, ITIL and Incident Management knowledge.
ECMS REQ ID
561839
Project Location 1
DHL | NEW DELHI
Project Location 2
(No Value)
Project Location 3
(No Value)
Project Location 4
(No Value)
Delivery SPOC
-
Relevant Experience
2-4 years
Mandatory skills
Mandatory skills*
Helpdesk, customer support – phone, email and chat, L1 support, Business communication, Service Desk and Helpdesk Operations, Call Handling and Customer Support, ITIL and Incident Management knowledge.
Desired skills
-
Domain (Industry)
Any domain is fine, public services preferred.
BGC (Before onboarding / After onboarding)
PreOB
Total Experience (Ex. 5-7 Years)
2-4 years
BGC Details
Before onboarding
BGC Vendor
-
Mode of Interview
Face to Face
WFO / WFH / Hybrid
WFO
Please enter shift timings
6 am – 3 pm, 2 pm – 11 pm, 10 pm – 7 am
Shift Timings
Others

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