| Request: |
Information Technology_IND - IND_Engineer |
| Qty: |
1 |
| Candidate Submission Limit Per Supplier: |
10 |
| Candidate Submission Limit Per Request: |
0 |
| Desired Start Date: |
5/11/2026 |
| End Date: |
12/31/2026 |
| Hrs/Wk: |
45.00 |
| MSP Owner: |
Mishra, Rishabh
|
| GBAMS Requisition ID: |
10577477 |
| Estimated Expense: |
Rs0.00 (Sum of Expense * Quantity of Candidates) |
|
| Job Description: |
Role Descriptions: Role - Remote Desktop Support Engineer. We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term| project-based engagement (35 months) requiring hands-on expertise in Apple hardware| macOS troubleshooting| and end-user support.Key ResponsibilitiesProvide onsite Level 12 support for macOS devices| applications| and peripheralsInstall| configure| and troubleshoot MacBooks| iMacs| and macOS operating systemsDiagnose and resolve hardware| software| application| and network-related issuesSupport Apple services including Apple ID| iCloud| File Vault| and Time MachinePerform macOS upgrades| security patching| and software deploymentsProvision and decommission Mac devices for user onboarding and offboardingCoordinate with vendors for hardware repairs and replacementsDocument incidents| requests| and resolutions in a ticketing systemDeliver excellent customer service and provide end-user guidance as neededRequired Skills Qualifications35 years of hands-on experience supporting macOS in an enterprise environmentStrong knowledge of macOS troubleshooting and Apple hardware diagnosticsExperience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi| VPN| TCPIP| DNS)Familiarity with ticketing systems such as Fresh serviceKnowledge of Mac security best practicesStrong communication and customer service skillsAbility to work independently in an onsite support environmentPreferred QualificationsApple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environmentsContract DetailsWork Type OnsiteLocation Miami| FLContract Duration 35 monthsStart Date Immediate or TBD
Essential Skills: Role - Remote Desktop Support Engineer. We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term| project-based engagement (35 months) requiring hands-on expertise in Apple hardware| macOS troubleshooting| and end-user support.Key ResponsibilitiesProvide onsite Level 12 support for macOS devices| applications| and peripheralsInstall| configure| and troubleshoot MacBooks| iMacs| and macOS operating systemsDiagnose and resolve hardware| software| application| and network-related issuesSupport Apple services including Apple ID| iCloud| File Vault| and Time MachinePerform macOS upgrades| security patching| and software deploymentsProvision and decommission Mac devices for user onboarding and offboardingCoordinate with vendors for hardware repairs and replacementsDocument incidents| requests| and resolutions in a ticketing systemDeliver excellent customer service and provide end-user guidance as neededRequired Skills Qualifications35 years of hands-on experience supporting macOS in an enterprise environmentStrong knowledge of macOS troubleshooting and Apple hardware diagnosticsExperience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi| VPN| TCPIP| DNS)Familiarity with ticketing systems such as Fresh serviceKnowledge of Mac security best practicesStrong communication and customer service skillsAbility to work independently in an onsite support environmentPreferred QualificationsApple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environmentsContract DetailsWork Type OnsiteLocation Miami| FLContract Duration 35 monthsStart Date Immediate or TBD
Desirable Skills:
Keyword:
Skills: Desktop Management - Infrastructure Services (IS)~Operating Systems
Experience Required: 4-6
KOLKATA~MUMBAI~HYDERABAD~CHENNAI~BANGALORE |
| Comments for Suppliers: |
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| Rate Card Class: |
IND_Engineer |
| Category: |
Category 1 |
| Level: |
Level II |
| Bill Rate: |
Rs40,000.00 - Rs75,000.00 Monthly NOOT |
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