| Job Description: |
Req ID- 10470182
Job Title: Executive
Work Location: MUMBAI
Skills Required: Service Management
Experience: 4-6 Years
Job Description:
• Prepare Daily weekly Monthly dashboards from SNOW.
• Prepare incident Aging report.
• Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery provide direction and goal setting on strategy and operations Contribute to design and solution development activities Implement and transition security strategy for the architecture and remote access strategy Supports ERP Program Management efforts Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting Direct management responsibility for the following teams Define roles and responsibilities for the new Service Management organization Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
• Develop performance measures and consistently report metrics Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders ITIL Foundation Certified and expertise in ITIL processes. yrs of hands-on experience.
• Skills IT Operations Good written and communication skill Project coordination skills Good Client handling Well versed with Microsoft suite of applications like Excel, PowerPoint etc. Technical Process Behavioural Competency People management.
• Good to have ServiceNow Agile Methodology Incident management
Essential Skills:
• ITSM
Desirable skills:
NA |
| Comments for Suppliers: |
|
|
