Spanish HRO

Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Mandatory <50%>
< HR helpdesk exposuret> Non Mandatory <10%>
< Fluency in Spanish and English (Written) Mandatory <30%>
Mandatory <10%>




Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* < 4 to 7 years of experience within HR space. Fluency in Spanish and English (written mandatory
Key Responsibilities* < - Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance
Communicate with Spanish-speaking customers via phone, email, and chat
Resolve customer inquiries and issues in a timely and professional manner
Preparation of RCA's and other required reporting


Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - HRO
Soft Skills - Fluency in Spanish
- Excellent communication
- Attention to Detail
- Adaptability & Flexibility
Education Requirements Any bachelor's degree
Certifications Spanish B1, B2 (Intermediate)