Cloud Operations Engineer

Cloud Operations II (N)

Job Description Summary

Assess the organization's cloud services needs and coordinate with ICT management. Plan, coordinate, and supervise the team's cloud management activities (e.g. design, development, implementation, compliance, continuous integration, continuous deployment, and cost optimization). Act as the lead cloud Subject Matter Expert (SME) for the cloud computing strategy

Job Description

Cloud Service Delivery Management | Information Technology/Digital | Cloud Computing

• Design and select medium complexity networks, servers, storage, and virtualization applications to design cloud solutions in line with industry best practice and provide a third-line point of escalation for appropriate global cloud service delivery infrastructure solutions. Functional Strategy Formation

Strategic Or Corporate Planning | Strategy And Policy Development

• Contribute to the formation of one or more elements of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.

Continuous Improvement | General | Innovation

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered. Continuous Integration

Project And Program Management | Project/Program/Portfolio Management

• Supervise others on continuous integration activities (sharing, testing and building), working within established operational systems. Leadership and Direction

General | Leadership And Supervision

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals. Analysis of "As Is" and "To Be"

Information Technology/Digital | Business And Systems Analysis

• Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. Design and Conceptualization

Product Development | Product Development

• Produce multiple concepts and prototypes to design digital products/services.

Budgeting/Finance And Accounting | Financial Planning And Analysis

• Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Organizational Capability Building General | Leadership And Supervision

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Core Competencies

• Manages Complexity
  • Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Ensures Accountability
  • Holds self and others accountable to meet commitments.
  • Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Cultivates Innovation
  • Creates new and better ways for the organization to be successful.
  • Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
• Optimizes Work Processes
  • Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
• Plans and Aligns
  • Plans and prioritizes work to meet commitments aligned with organizational goals.
  • Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
• Business Insight
  • Applies knowledge of business and the marketplace to advance the organization's goals.
  • Has a sophisticated grasp of business drivers, finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives.
• Communicates Effectively
  • Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Decision Quality
  • Makes good and timely decisions that keep the organization moving forward.
  • Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
• Drives Results
  • Consistently achieves results, even under tough circumstances.
  • Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
• Strategic Mindset
  • Sees ahead to future possibilities and translates them into breakthrough strategies.
  • Keeps up to date on current and future industry trends and market forces and considers these when making decisions. Clearly identifies and prioritizes efforts and initiatives to have the greatest strategic impact on the organization.
• Nimble Learning
  • Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

Skills

• Adaptive Mindset
  • Works with full competence to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
  • Typically works without supervision and may provide technical guidance.
  • Adapts existing tools and techniques to existing situation, adapts to changing goals/objectives, entrepreneurial spirit, focuses on simplicity when addressing the customer.
• Data Collection and Analysis
  • Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
  • Typically works without supervision and may provide technical guidance.
  • No skill components assigned.
• Analyze Current State/As-Is State
  • Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
  • Typically works without supervision and may provide technical guidance.
  • Analysis skills, process modeling/mapping.
• Enterprise Readiness Assessment
  • Works with full competence to conduct an enterprise readiness assessment to determine the organization's readiness for change.
  • Typically works without supervision and may provide technical guidance.
  • Organizational Breakdown Structure, root cause analysis.
• Managing Change
  • Works with full competence to demonstrate a change mindset as well as plan, execute and monitor activities during times of change whilst keeping performance levels up.
  • Typically works without supervision and may provide technical guidance.

Additional Job Description - WORKDAY JOB ADVERT (TA CREATED)

A Cloud Operations Engineer is responsible for managing and maintaining cloud infrastructure,

ensuring high availability, performance, and security. They also monitor, automate, and optimize

cloud systems and services, collaborating with development and engineering teams. They

respond to and resolve cloud-related incidents and requests, perform regular system

maintenance and updates, and ensure compliance with security policies and standards.

Additionally, they provide 24/7 support for cloud operations and troubleshoot any issues that

arise.

Describe Main Responsibilities:

• Manage and maintain cloud infrastructure to ensure high availability, performance, and
• security.
• Monitor cloud systems and services to ensure optimal performance.
• Respond to and resolve cloud-related incidents and service request per SLA.
• Implement and manage cloud automation tools to streamline operations and improve
• efficiency.
• Implement and manage monitoring systems and monitoring reporting.
• Monitor, report and manage cloud platform and shared services capacity.
• Collaborate with development and engineering teams to support cloud-based applications
• and services.
• Assist in the deployment, configuration, and management of cloud resources.
• Perform regular system maintenance, updates, backups and patching to keep cloud
• environments secure and up-to-date.
• Develop and maintain documentation for cloud operations processes and procedures.
• Optimize cloud resource usage and costs, providing recommendations for improvements. Ensure compliance with security policies and industry standards. Participate in on-call rotations to provide 24/7 support for critical cloud operations.

Minimum Education & Experience:

• Technical Diploma or a Degree (e.g. Computer Science, Mathematics, Engineering) or equivalent technical qualification
• Relevant Cloud Certification
• Cloud platforms such as AWS, Azure or Google
• DevOps
• Cloud operations practices
• Experienced Problem solving and trouble shooting skills
• Advanced Infrastructure as code(Eg, Terraform, CloudFormation)
• Cloud security
• Cloud Networking
• Agile/SAFe 2 -
• Scripting and Automation (Eg. Python, Bash, Powershell)
• Cloud Monitoring
• Cloud Compliance

Senior Cloud Engineer (O)

Job Profile Summary

Design, code, develop, test and implement integration and supporting application development components and systems. Perform business analysis and software analysis. May coordinate projects and perform system maintenance activities.

As a Senior Engineer, you will be a key leader in shaping and maintaining our organization's technology platforms. This role is ideal for a seasoned engineer with extensive experience in cloud technologies, automation, and system architecture. You will lead initiatives to enhance the reliability, scalability, and security of our infrastructure, while providing mentorship to the platform engineering team and collaborating with other technical stakeholders.

Job Description Responsibilities

Application Software Development

• Develop the most-complex existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Applications Software Maintenance

• Monitor, identify, and correct the most-complex software defects to maintain fully functioning applications software.

Design and Conceptualization

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.

Technical Developments Recommendation

• Discuss and recommend more complex or innovative technical developments to improve the quality of the website/portal/application software and supporting infrastructure to better meet users' needs.

Application Software Road Map

• Define and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Faults Diagnosis and Correction

• Provide fault isolation and resolution for complex challenges to limit and address issues promptly.

Documentation

• Create and maintain complex technical and/or user documentation to a high standard.

Testing Information Technology (IT) Performance

• Design and monitor the quality of website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Information Security

• Lead in detecting and analyzing security incidents, including attacks, breaches, and identified vulnerabilities, and remediate any security gaps in line with the security incident management procedure.

Horizon Scanning

• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

Analysis of "As Is" and "To Be"

• Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Technical Database Support

• Design distribution of complex database resources and provide physical modelling and design services to tune database applications for optimum performance

Minimum Education & Experience:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in platform engineering, system administration, or a related role.
• Expert proficiency in scripting languages (e.g., Python, Bash) and extensive experience with automation tools.
• In-depth knowledge of cloud platforms (AWS, Azure, or Google Cloud) and advanced cloud services.
• Strong expertise in containerization technologies (e.g., Docker, Kubernetes).
• Proven leadership skills with the ability to guide technical teams and collaborate with other stakeholders.
• Certification in cloud technologies, platform engineering, or related domains.
• Experience with advanced CI/CD pipelines, infrastructure as code, and version control systems (e.g., Git).
• Deep understanding of cybersecurity principles and practices.
• Advanced knowledge of networking concepts and protocols.
• Familiarity with advanced monitoring and observability tools.

Additional Job Description - WORKDAY JOB ADVERT (TA CREATED)

As a Senior Engineer, you will be a key leader in shaping and maintaining our organization's technology platforms. This role is ideal for a seasoned engineer with extensive experience in cloud technologies, automation, and system architecture. You will lead initiatives to enhance the reliability, scalability, and security of our infrastructure, while providing mentorship to the platform engineering team and collaborating with other technical stakeholders.

Key Responsibilities:

Infrastructure Strategy and Design:

• Lead the development of the organization's infrastructure strategy and contribute to the design of scalable and reliable technology platforms.
• Collaborate with senior leadership to align technology initiatives with business goals.

Cloud Platform Leadership:

• Provide expert-level guidance in managing and optimizing cloud resources on platforms such as AWS, Azure, or Google Cloud.
• Implement and enforce advanced best practices for cloud architecture, security, and cost optimization.

Automation and Orchestration Excellence:

• Lead the development and maintenance of advanced automation scripts using tools like Ansible, Terraform, or similar technologies.
• Implement robust orchestration processes to automate complex deployment and configuration workflows.

Performance Optimization and Scaling:

• Oversee the optimization of system performance and scalability, ensuring the efficient use of resources.
• Lead efforts to scale infrastructure in response to business growth and evolving requirements.

Security and Compliance Leadership:

• Establish and enforce comprehensive security measures and compliance standards for infrastructure components.
• Lead the organization's efforts in maintaining a secure and compliant technology environment.

Team Leadership and Mentorship:

• Provide leadership to the platform engineering team, fostering a culture of excellence and innovation.
• Mentor junior and intermediate platform engineers, guiding them in their professional development.

Incident Response and Problem Resolution:

• Lead incident response activities, participate in complex troubleshooting efforts, and contribute to the resolution of critical system issues.
• Proactively identify and address potential challenges to ensure system stability.

Minimum Education & Experience:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in platform engineering, system administration, or a related role.
• Expert proficiency in scripting languages (e.g., Python, Bash) and extensive experience with automation tools.
• In-depth knowledge of cloud platforms (AWS, Azure, or Google Cloud) and advanced cloud services.
• Strong expertise in containerization technologies (e.g., Docker, Kubernetes).
• Proven leadership skills with the ability to guide technical teams and collaborate with other stakeholders.
• Certification in cloud technologies, platform engineering, or related domains.
• Experience with advanced CI/CD pipelines, infrastructure as code, and version control systems (e.g., Git).
• Deep understanding of cybersecurity principles and practices.
• Advanced knowledge of networking concepts and protocols.
• Familiarity with advanced monitoring and observability tools.

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.