Job Summary & RESPONSIBILITES:
Define key responsibilities to reflect the duties and responsibilities of this role. - Able to perform Testing related work which may not be straight forward and repetitive
- Should have the knowledge and work experience on the Retail On-boarding end to end journey of CCPL & CASA & TD products & IVR Testing
- Should be well-versed on the User stories review, Test cases preparation, test data prepartion, ADO/JIRA Actions, runplan , test execution procedures
- Should have the knowledge and understanding of digital onboarding journey covering the end to end process coving authentication policy, CDD/KYC, Risk, Credit and Fraud handling
- Strong analytical skills with the ability to deep dive to drive solutions
- To ensure that the current processes are challenged and automate the process wherever possible basis the project capabilities
- Help Business and participate in improving digitisation wherever possible
- Highlights gaps are recorded between the current and new systems and tracked for closure due to system change or implementation of new system
- Think Client in all reviews to create a truly client centric solution and outcome
- Simplify processes to avoid multiple handoffs and digitize where possible
- SIT / UAT test scripts are prepared in accordance with the FSD/DCO document
- SIT / UAT test scripts are executed and defects are raised within the given timelines
- Defects raised are tagged into the correct severity by analysing the impact
- Conduct walkthrough and demo to business stakeholders as necessary
- Knowledge and experience of using Agile tools such as JIRA/ADO, Confluence, etc.
- Closure of UAT bugs and re-test where applilcable
- Possesses and applies technical expertise to his area of work
- Able to identify opportunities to automate repetitive logic based manual activities.
- Perform independent activities concurrently
- Give inputs from ground level after understanding the big picture
- Participate in the discussion on any system changes / projects and provide inputs
- Supports and involves in change management plans in achieving mutual objectives to manage change.
- To provide support for UAT / UVT during any workflow changes and Field level validations
- Ensure that the new system is successfully rolled out post UAT and support post go-live where applicable
- Able to identify sudden changes & raise the CR to project team
- Open to suggestions and experimentation
- To have a sense of urgency in meeting deliverables in TAT and Accuracy
- To perform the assigned activities on time without any issues
Capacity Planning - Possess ability to understand the work plans and organizes their own work effectively
- Completes work as assigned
Behavioural Capabilities
Precision Accuracy - Able to drive quality work within team and self
- Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
- When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric - Considers the impact of their actions on the end-to-end process and customer.
- Understands basic testing requirement and able to apply same in own areas of work
Communication - Good communication skills is preferred and should posses very good soft skills.
- Possesses ability to translate complex information into easy- to-understand language
- Proficient in both verbal and written communication
- Escalates issues and concerns in a timely manner
Problem Resolution - Understands the situation and perform right escalations
- Being able to provide data for performing root cause of the problem
- Ability to speak up when in disagreement and opposition
- Ability to understand the existence of crisis and conflicts
- Able to work in a team with good interpersonal skills
Strategy *
Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus.
Business *
Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / CCPL / TD products
Processes *
Should have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / TD / CCPL products
People & Talent *
Not Applicable to this role
Risk Management * - Raise managerial alerts and blocking points whenever necessary to secure the delivery of the products.
- Understands what the various risks in process level and some of the mandatory actions that need to be performed.
- Escalates issues to senior management within parameters of role
- Describes and understands the operations risk
- Awareness on transactional level fraud & CDD process implement
Governance *
Audit closures and mitigation of observations from product point of view
Key stakeholders *
PO, Developers, Country team/Ops and Interface supporters
Other Responsibilities *
Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously "see the big picture" and manage the details of implementation; ability to follow through on execution
People Management - Able to co operate and work as a team in an open and approachable style.
- Be good team player taking team's goals in to consideration.
Change Management - Understands the need for change and willingly accepts it
- Able to quickly adapts to changes with regards to process, projects, behaviour etc
- Ability to look beyond self interest to collective interest
- To positively respond to the pace of change
Data Analytics - Able to analyze the process to understand the dimensions of the job
Qualifications *
Training, licenses, memberships and certifications
Refer to myHR for further guidance
- Bachelor's degree (or equivalent experience)
- 3+ years of Testing experience in Retail & Liability products
- Must have the ability to work in a dynamic, fast-paced environment
- Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary
- Experience with agile frameworks
- Test scenarios / Cases preparation
- Testing execution skill
- Strong analytical skills
- Typing Skills
- Reading and comprehension
The Technical Competency Framework outlines a consistent set of expectations on what technical knowledge is required for a group of similar roles aligned to the Job Family Framework. Technical Competencies are designed to build transparency and objectivity by providing an in-depth view of the expectations for a role.
Please select technical competencies from the library here . It is recommended that there is no more than 6 technical competencies selected per role. *
| ROLE SPECIFIC TECHNICAL Skills And Competencies and Proficiency Levels * | | Technical Competency Name:
| Proficiency Levels
| | Spot Opportunities
| Core | | Solve Problems
| Core | | Take the Lead
| Core | | Build Resilience
| Core | | Collaborate
| Core | | Communicate
| Core | | Deliver Sustainably
| Core | |
