Customer Development Executive - Bangalore Central
About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Focus on client retention, renewals & price increase & up-selling
Compliant Management - To identify & resolve customer complaints within the specific timelines
Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for the improvement
Conduct regular reviews & terminate the non-revival accounts
SPOC for Branch Renewals
Total concentration on Renewal business only
Sole Responsible
On-time CCM/SQS/SQA
Timely Terminations
Coordination between Customers & Operations
Increase in Branch New Sales as Branch CSEs can focus only on New sales
Reduction in Outstanding
Lead Generation
Key Result Areas:
Advance renewal follow-up and objection handling (with operational support).
Send renewal letters with PI and perform regular updates in the renewal portal.
Enter OCC data, ensure timely terminations, and follow up on outstanding items.
Focus on productivity and renewal percentage improvement through effective customer
reviews.
Ensure comprehensive process implementation and renewal portal usage.
Aim for increased branch new sales.
Competencies (Skills essential to the role):
Clear communication skills.
Attentiveness.
Ability to use positive language.
Time management skills
Data Analysis
