JOB TITLE: Helpdesk Executive
REPORTING TO: Help Desk - Team Leader
PURPOSE OF THE ROLE
Attend to Calls pertaining to customer complaints, data management and reporting.
KEY RESPONSIBILITIES
- Attend to calls pertaining to customer queries, complaints on the toll free line and record them
- Assign calls to respective Senior engineers/Engineers
- Monitor the call progress and status
- Data Management pertaining to Service calls and escalations
- Data Analysis & suggesting appropriate action
- Robust Reporting: MIS, Internal
- Point of contact for the Field engineers for non technical issues
KEY INTERFACES
- Staff from Service Team
- Product/Tech support team
- GGS Central office
- Clients and their respective Admin teams
EDUCATIONAL QUALIFICATIONS / TRAINING
- Graduate with at least 2 year of relevant experience
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