Senior Manager - Operations & Delivery

Key Responsibilities: The Senior Manager – Operations & Delivery will be responsible for, including but not limited to Drive day-to-day business operations and execution across the India office. Serve as the primary point of contact for the India office, working closely with US leadership to ensure seamless execution of business operations, client engagements, recruitment, and delivery initiatives. Partner closely with US leadership to execute strategic initiatives and operational priorities. Support client delivery by managing resource planning, staffing coordination, onboarding, and delivery execution. Work closely with Sales, Recruitment, and Delivery teams to ensure timely fulfillment of client requirements. Personally support hiring for critical Sales, Marketing, IT, and leadership positions across India and the US whenever required. Meet with clients, prospects, and partners to support business development, operational reviews, delivery discussions, and relationship management. Represent the India office in client meetings and act as a liaison between India operations and the US leadership team. Support the US office with proposal discussions, client presentations, solution reviews, and operational initiatives. Monitor resource utilization, delivery performance, and operational KPIs to ensure business objectives are achieved. Resolve operational challenges and client escalations while maintaining high levels of customer satisfaction. Identify and implement process improvements to enhance operational efficiency, delivery quality, and overall business performance. Prepare and present regular operational updates, hiring progress, delivery metrics, and business insights to leadership. Travel within India and occasionally internationally as business needs require . Required Qualifications: Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field. 8–12 y ears of experience in IT Services, Staffing, SaaS, or Technology organizations. Strong experience in Operations, Delivery, Client Management, Recruitment, and Business Execution . Experience supporting Sales, Marketing, and Technology organizations. Experience working with both India and US stakeholders. Strong understanding of resource planning, staffing, delivery operations, and client management. Excellent communication, presentation, stakeholder management, and problem-solving skills. Ability to independently manage multiple priorities and drive business outcomes in a fast-paced environment. Willingness to travel for client meetings and business engagements. Preferred Qualifications: Experience working in a startup or high-growth technology environment. Exposure to SaaS, AI, Healthcare Technology, or IT Consulting businesses. Experience working directly with executive leadership and enterprise clients. Strong understanding of recruitment, business operations, and client delivery functions.