L1 support (.NET and SQL)

About The Job:

• The L1 Support Engineer required at client location in Mumbai who is responsible for providing first-line application support for .NET-based applications and SQL databases.
• The role involves monitoring application health, responding to incidents, troubleshooting basic application and database issues, and ensuring timely resolution within defined SLAs.
• Strong communication skills, customer focus, and adherence to ITIL-based incident, problem, and change management processes are essential.

Essential Job Functions:

• Analyzing support tickets.
• Identifying root causes for common issues.
• Performing basic SQL queries for data validation.
• Monitoring scheduled jobs.
• Verifying application logs.
• Escalating complex issues to the L2 support team when required.
• Supporting user access requests, password resets, configuration verification, and routine operational activities.
• Coordinating with business users to understand reported issues.
• Documenting troubleshooting steps.
• Maintaining knowledge articles.
• Ensuring accurate incident tracking.
• Validating application functionality after deployments.
• Assisting in production monitoring.
• Generating operational reports.
• Participating in shift-based support to ensure business continuity.

Qualifications:

• Experience providing first-line application support for .NET-based applications and SQL databases.
• Experience monitoring application health and responding to incidents.
• Knowledge of troubleshooting basic application and database issues.
• Ability to perform basic SQL queries for data validation.
• Experience with application log verification and incident management.
• Knowledge of SLA-driven support environments.
• Strong communication skills.
• Customer-focused approach.
• Understanding of ITIL-based incident, problem, and change management processes.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.