Job Description
Required Qualifications
\n Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
\n 10 + years of hands-on experience in Dynamics 365 CE / Customer Service development
\n Proven experience with Dynamics 365 Copilot or AI-driven features
\n Strong understanding of Dataverse, security models, case management, SLAs, and queues
\n Experience with Power Platform and Azure integrations
\n Nice to Have
\n Experience with Omnichannel for Customer Service
\n Familiarity with Azure OpenAI or AI services
\n Experience in Agile product‑based delivery teams
\n Additional Microsoft certifications (Power Platform / Azure)
\n Enterprise-scale implementation experience
