Sr. Software Engineer - Java - Pune

Responsibilities

• Monitor, investigate, and resolve production issues to ensure optimal availability and performance of eCommerce platforms.
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• Perform deep troubleshooting using log analysis, APM tools, RUM, browser developer tools, and local testing.
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• Author and maintain monitoring, alerting, and observability solutions across multiple toolsets.
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• Lead incident response efforts and drive issues to resolution with a focus on root cause analysis.
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• Collaborate closely with engineering, support, and third-party vendor teams on issue resolution and improvements.
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• Enhance and correct existing production code while delivering new features and operational improvements.
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• Create and maintain clear technical documentation, incident reports, and supporting evidence.
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• Develop and adhere to standard operating procedures for production support and incident management.
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• Mentor peers and stakeholders across multiple subject matter areas.
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\n Qualifications



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• Strong full-stack development skills using Java and/or JavaScript.
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• Hands-on experience with production monitoring, alerting, and incident management.
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• Proven experience supporting production services in high-availability environments.
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• Strong written and verbal communication skills for business and technical audiences.
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• Ability to lead cross-functional technical teams during incident resolution.
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• Strong organizational skills with the ability to manage multiple issues concurrently.
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• Experience documenting findings, procedures, and operational playbooks.
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• Familiarity with issue and workflow ticketing systems.
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• Bachelor’s degree in Computer Science or equivalent professional experience.
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• 6+ years of experience supporting production systems.
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• E-commerce domain experience is a plus.