DLS Pay Specialist (Temp), DLS CPS Pay Specialist, DLS CPS Team

This is a contractual role.\n
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\nAt Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.\n
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\nThe DLS Pay Specialist is responsible for reviewing Disability and Leave Services (DLS) pay accuracy and timeliness. This role will work closely global teams in the US, Costa Rica, and India. They will partner with DLS Case Managers, MHLS, payroll, and the Global Employee Receivable Management (GERM) teams to resolve employee leave or accommodation pay concerns. The ideal candidate is analytical by nature and is able to dive into the details to determine issues and underlying root causes.\n
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\nRoles and Responsibilities:\n
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\nActs as back-up for payroll processing by using multiple software systems to ensure accurate and timely processing of Payroll\n
\nPerforming Tops Ups, pay review escalation emails and other pay related audits for employees who are on Leaves of Absence\n
\nAdhere to defined processes and ensure delivery in accordance with set quality standards\n
\nEnsure the Service Level Agreements (SLAs) are achieved\n
\nProvide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR while still maintaining employee’s confidential information\n
\nMaintain system records to ensure accurate and timely information/documentation\n
\nTake ownership for query resolution and performance metrics\n
\nHighlight opportunity areas to domain and process owners to simplify the process\n
\nPerform activities to ensure compliance with standard work and company policy\n
\nDetail orientated with ability to analyze, solve, organize and manage multiple priorities\n
\nMath ability, finance or payroll experience, high critical thinking alongside maintaining accuracy and payroll deadlines\n
\nDesire to learn more about leave and accommodation laws, policies and processes\n
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\nKey Competencies -\n
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\nProven ability to think strategically and execute methodically\n
\nAbility to apply critical thinking and identify issues for problem solving\n
\nProven communication and organizational skills\n
\nDemonstrated follow up skills in a fast-paced environment\n
\nHistory of teamwork and willingness to roll up one's sleeves to get the job done\n
\nExperience in providing guidance on leave of absence, human resources, benefits, or complex payroll related employee matters\n
\nEscalates complex issues and cases\n
\nAbility to effectively use technology systems required for job\n
\nAbility to build strong relationships and influence others while working in a cross functional environment\n
\nTime management and ownership of deliverable's\n
\nDecision making skills \n
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\nKey job responsibilities\n
\n• Acts as back-up for payroll processing by using multiple software systems to ensure accurate and timely processing of Payroll\n
\n• Performing Tops Ups, pay review escalation emails and other pay related audits for employees who are on Leaves of Absence\n
\n• Adhere to defined processes and ensure delivery in accordance with set quality standards\n
\n• Ensure the Service Level Agreements (SLAs) are achieved\n
\n• Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR while still maintaining employee’s confidential information\n
\n• Maintain system records to ensure accurate and timely information/documentation\n
\n• Take ownership for query resolution and performance metrics\n
\n• Highlight opportunity areas to domain and process owners to simplify the process\n
\n• Perform activities to ensure compliance with standard work and company policy\n
\n• Detail orientated with ability to analyze, solve, organize and manage multiple priorities\n
\n• Math ability, finance or payroll experience, high critical thinking alongside maintaining accuracy and payroll deadlines\n
\n• Desire to learn more about leave and accommodation laws, policies and processes \n
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BASIC QUALIFICATIONS

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- 1+ years of Microsoft Office products and applications experience\n
\n- Bachelor's degree\n
\n- 2+ Years of experience in Human Resource management or Case management or Leave & Disability management role\n
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PREFERRED QUALIFICATIONS

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- 2+ years of human resources experience\n
\n- Knowledge of HRIS or Applicant Tracking Systems are preferred\n
\n- Experience with Payroll Systems, HRIS\n
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\nOur inclusive culture empowers Amazonians to deliver the best results for our customers.