SAP Application Performance Manager

Req ID:

We are currently seeking a SAP Application Performance Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role - SAP Application Performance Manager
\n Specialization - IT operations, functional validation, and incident resolution for SAP O2C and TM modules on S4/HANA and global virtual environment.

Responsibilities -
\n - Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
\n - Conduct deep-dive Root Cause Analysis (RCA) to establish definitive corrective and preventive action plans under ITSM/SLA governance.
\n - Accountable for the functional validation of CI/CD changes, continuous regression testing, and cross-module integration testing.
\n - Lead User Acceptance Testing (UAT), orchestrate key-user training, and drive hypercare support loops during new rollout phases.
\n - Drive high-priority functional incident calls, executing immediate operational workarounds to mitigate major system crises.
\n - Convert incident trends into formalized problem tickets and feature requests, collaborating with product teams to prioritize backlog items.
\n - Review and validate Functional Design (FD), Technical Design (TD), and automation test scripts during Knowledge Transfer (KT) checkpoints.
\n - Retain, document, and scale SAP O2C-TM process knowledge within IT Operations by mentoring junior engineers and creating Knowledge Base (KB) articles.
\n - Partner with internal IT Performance/Project Managers, ABI Business Stakeholders, and external vendor teams across global zones.
\n - Lead functional validation cycles during major S4 HANA upgrades and scheduled system maintenance windows.

Requirements -
\n - Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
\n - Experience - 8–10 years of specialized experience supporting SAP O2C and TM modules within enterprise-scale AMS or application support frameworks.
\n - Core S4H SD Expertise - Deep configuration knowledge of Sales Order & Contract Management, Pricing, Credit, Dispute, and Consignment processes.
\n - Advanced S4H TM Architecture - Proven expertise in Side-car TM configuration, Freight Rate Management/Settlements, FU/FO setup, and logistical planning.
\n - Logistics Integration - Exposure to Last Mile Delivery (LMD) models and route settlement automation.
\n - Cross-Process Architecture - Good upstream and downstream integration knowledge linking O2C-TM with R2R, P2P, and Master Data Management (MDM) streams.
\n - Advanced proficiency in SPRO configuration, complex business workflows, and master data structures.
\n - Ability to conduct baseline ABAP debugging and navigate BRF+ structures from a functional analysis standpoint.
\n - Practical experience leveraging SAP Fiori apps to execute, test, and optimize standard business processes.
\n - Good experience navigating ServiceNow (SNOW) for ITSM and Azure DevOps (ADO) for change management.

Skill Matrix -
\n Mandatory Skills (Must Have)
\n S4 HANA SD Configuration - Sales, Pricing, Credits
\n S4 HANA TM Setup - Freight planning, settlements
\n Integration Management - O2C-TM to R2R/P2P/MDM
\n ITSM & SLA Governance - Incident/Problem tracking
\n Global Operations - Virtual, multi-cultural teamwork
\n Crisis Management - Root Cause Analysis (RCA)

Desirable Skills (Nice to Have)
\n ABAP Code Literacy - Functional basis debugging
\n BRF+ Framework - Rule creation and adjustments
\n LMD Exposure - Last Mile Delivery configurations
\n Agile Ecosystems - Sprint planning and velocity tracking
\n Vendor Governance - Managing outsourced partners

Soft Skills
\n Critical thinker and good problem-solver
\n Good oral and written communication skills
\n Good team player, self-starter, and good analytical skills
\n Good understanding about code quality, security standards, and programing best practices

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.