CENTER MANAGER -OVERSEAS EDUCATION

Job description

\n Website -
\n PROFILE- CENTER MANAGER
\n Job Description:
\n We are seeking an experienced and motivated Branch Manager to lead our new offline center. As a
\n Branch Manager, you will be responsible for overseeing all aspects of the center’s operations, ensuring
\n business development, lead generation, conversion, excellent customer service, and driving business
\n growth. Your leadership will play a crucial role in providing personalized guidance to students seeking
\n educational opportunities abroad.
\n Responsibilities:
\n 1.Leadership and Team Management:
\n Provide strong leadership to a team of educational counselors, administrative staff, and support
\n personnel.Foster a positive and collaborative work environment, motivating the team to deliver
\n exceptional service.
\n 2.Operational Excellence:
\n Oversee the day-to-day operations of the center, ensuring smooth functioning and efficient resource
\n allocation.Maintain the physical space to create a welcoming and conducive environment for student
\n interactions.
\n 3.Student Counseling and Guidance:
\n Conduct in-depth counseling sessions with students to understand their educational goals, aspirations,
\n and career ambitions.Provide tailored guidance on study abroad options, university selection, course
\n choices, and application processes.
\n 4.Business Development:
\n Develop and execute local marketing strategies to enhance the center’s visibility and attract a diverse
\n student population. Work in field for business development activities on weekdays.Collaborate with the
\n marketing team to implement promotional campaigns, events, and engagement activities.
\n 5.Client Relationship Management:
\n Cultivate strong relationships with students, parents, and local educational institutions.Address
\n inquiries, concerns, and feedback promptly to ensure a high level of customer satisfaction.
\n 6.Performance Tracking and Reporting:
\n Monitor the center’s performance metrics, track key performance indicators (KPIs), and report progress
\n to senior management.Analyze data to identify trends, opportunities, and areas for improvement.
\n 7.Team Development and Training: Recruit, onboard, and train new team members, providing them
\n with comprehensive guidance on counseling techniques, services, and tools.Conduct regular training
\n sessions to enhance team members' skills and knowledge.
\n Preference
\n Prior experience in study abroad, sales, edtech, or retail (B2B & B2C)

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