Program Manager - TSI/RCS, OEX Training

Operations Enablement and Excellence Training (OEXT) is a global organization supporting Operations teams in their training needs across Buyer Risk Prevention (BRP), Trust and Store Integrity (TSI), and Trustworthy Shopping Experience (TSE).\n
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\nWe are seeking an experienced Learning Experience Program Manager (LX PM) to join the team, specifically supporting the TSI Training team. This pivotal role will focus on three primary areas: first, partnering with Business teams to understand training needs and devise solutions while serving as a consulting partner; second, collaborating with Operations and Learner Performance teams to drive application of corrective/preventive actions across Training deliverables and processes; and third, managing key business priorities from stakeholders, overseeing the project portfolio and intake process, and maintenance cycle management for Learning Experience Design. The ideal candidate should possess strong analytical skills, program management expertise, and the ability to work effectively across multiple teams and stakeholders while maintaining a focus on improving learning outcomes and operational efficiency. \n
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\nKey job responsibilities\n
\nStrategic Learning Partner\n
\n• Work with Business teams to assess training needs\n
\n• Lead in planning the design, development, and implementation of comprehensive learning solutions\n
\n• Serve as a primary consulting partner for training initiatives\n
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\nPerformance Analysis & Improvement\n
\n• Lead ongoing evaluation of TSI curricula\n
\n• Partner with Operations and Learner Performance to implement continuous improvement insights \n
\n• Collaborate with Learner Performance to design and manage learner progression paths from onboarding through advanced skills\n
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\nProgram Management\n
\n• Lead curriculum evaluation and maintenance governance\n
\n• Manage project portfolio and intake process\n
\n• Oversee maintenance cycle management for Learning Experience Design\n
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\nQuality Assurance & Reporting\n
\n• Prepare monthly reports on program effectiveness\n
\n• Track and report key performance metrics\n
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\nAbout the team\n
\nOperations Enablement and Excellence Training (OEX-T) protects Amazon customers by ensuring that Customer and Partner Trust (CPT) frontline employees are able to deliver on the high-performance bar following completion of training on a new skill or learning path. Our primary responsibility is to create and deliver process training including new hire core, upskill, cross-skill, and cross-vertical. Additionally, we support change management and defect reduction training solutions as required by specific business units. \n
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\nThe OEX-T learning ecosystem operates as a dynamic flywheel that maximizes the effectiveness of our associate training programs through three key components. First, our Learning Experience Design team creates innovative, globally-accessible training solutions that range from new hire onboarding to specialized role-specific programs. Second, our Training Delivery team executes these programs across CPT to train more than 17,000 learners annually. Finally, our Learner Performance Program Managers optimize training impact by analyzing performance data, establishing clear metrics, and implementing targeted improvements in partnership with key stakeholders. Through this integrated approach, we continuously refine our training content and delivery methods to ensure CPT employees are fully equipped to protect customers and support our selling partners effectively.\n
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BASIC QUALIFICATIONS

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- 3+ years of program or project management experience\n
\n- 3+ years of working cross functionally with tech and non-tech teams experience\n
\n- 3+ years of defining and implementing process improvement initiatives using data and metrics experience\n
\n- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL\n
\n- Experience defining program requirements and using data and metrics to determine improvements\n
\n- Bachelor's degree\n
\n- Strong written and verbal communication skills\n
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PREFERRED QUALIFICATIONS

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- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\n
\n- 3+ years of driving end to end delivery, and communicating results to senior leadership experience\n
\n- Experience building processes, project management, and schedules\n
\n- 3+ years of communicating with and presenting to executive and senior audiences experience\n
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\nOur inclusive culture empowers Amazonians to deliver the best results for our customers.