Ops Process Trainer- Retail

Job Role: Ops Process Trainer (Retail)

Location: Chennai

Job Responsibilities:

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• Design, develop, and deliver operations/process training modules across all retail formats.
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• Conduct regular training sessions for store managers, floor staff, and backend support teams.
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• Build SOPs for operational efficiency, customer service, hygiene standards, inventory management, etc.
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• Monitor and evaluate the effectiveness of training programs through audits and store visits.
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• Work closely with the operations and HR teams to identify process gaps and implement corrective actions.
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• Conduct onboarding training for new joiners and refresher programs for existing staff.
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• Drive a culture of continuous learning and service excellence.
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• Maintain detailed records of training schedules, attendance, and feedback.
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Candidate Expectations:

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• Minimum 8 years of experience in Retail Operations Training or Process Training.
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• Prior experience in QSR brands or large-format retail preferred.
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