Delivery Unit Head - Telecom

Role: Delivery Head - Telecom

Location: Bangalore

Responsibilities:

-Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit

- Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA

- Encourage and empower teams to provide sustainable solutions for customers

- Monitor, support performance and optimize support operations to deliver value

- Regular reviews of support relationship with all customers

- Ensure continued growth of institutional knowledge, support knowledge base, and support tools

- Engage with partners to expand and enhance delivery capabilities

- Continuous optimization and improvement of support operations

- Meeting Technical Services delivery demand with partners and internal skill-set

- Monitoring customer project progress and ensure maximizing customer satisfaction though

- Build knowledge bases and best practices across the board to ensure success of Technical Services delivery

- Build customer account intelligence to ensure delivery excellence

Desired Profile:

- Proven experience of hands-on managing engineering projects of an organization of 600 + FTE and or high business impact engagements of a similar size

- Experience managing Telecom projects