Systems Engineering Advisor - MDM & Endpoint

Req ID:

We are currently seeking a Systems Engineering Advisor - MDM & Endpoint to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

Job Title

Systems Engineering Specialist – MDM & Endpoint Management (Grade 10)

Experience

10–15 years of experience in Endpoint Management and Mobile Device Management services.

Role Overview

This role focuses on strong hands-on delivery and advanced operational support for Mobile Device Management (MDM) and Endpoint Management services. The role supports enterprise implementations, transitions, and steady-state operations, while contributing to solution improvements and mentoring junior staff.

Key Responsibilities

MDM / UEM Engineering & Operations

• Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune/ Ivanti / Manage Engine and VMware Workspace ONE.

• Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.

• Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.

• Support MDM migrations and onboarding activities under defined architectures.

• Act as L3 escalation for complex device and policy-related issues.

• Implement security baselines and compliance policies as defined.

Transition, Consulting & Delivery

• Support service transitions and customer onboarding activities.

• Provide technical inputs for assessments, proposals, and solution documentation.

• Execute endpoint and MDM implementations aligned to defined standards.

Operations & Service Excellence

• Ensure SLA adherence, service reporting, and operational governance.

• Support 24x7 MDM operations and critical incident management.

• Drive continuous improvement through automation, reporting, and preventive actions.

People & Stakeholder Management

• Mentor L1/L2 engineers and support knowledge sharing.

• Collaborate with cross-functional teams and vendors.

• Maintain high standards of documentation and customer communication.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.