Job Description
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1. Must Have (Primary) Skills:
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Genesys Cloud (PureCloud) or Genesys Engage
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Genesys Architect Flows
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Genesys Routing, IVR, and Call Flow Design
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API Integration with Genesys Cloud
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Knowledge of Genesys SDKs (Platform/Media SDK)
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Scripting and Configuration in Genesys
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2. Good to Have (Secondary) Skills:
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AWS (for integration with Genesys Cloud)
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JavaScript/Python for custom integrations
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CICD tools (Jenkins/Git)
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Experience with CRM integrations (Salesforce, Dynamics)
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Experience with Chatbot/Voicebot integration
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