Learning Operations Specialist

Company Description

Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes.

With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

Position Summary

The Learning Operations Specialist plays a key role in supporting the effective operation of Assent’s Training & Enablement (T&E) function, leveraging AI-enabled systems to scale learning delivery, automate operations, and enhance data-driven decision-making. This role ensures AI-assisted delivery, automated reporting, intelligent optimization, and scalable learning program operations across the organization.

You will manage learning systems with AI-assisted automation, support program logistics through workflow tools, maintain data integrity using automated validation processes, and generate predictive insights using advanced analytics tools. You will also partner with cross-functional teams to evaluate and implement AI tools that improve learning operations efficiency and learner experience.

What You’ll Do

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  Partner with the Learning Program Manager and stakeholders to prioritize training and enablement requests using AI-assisted intake triage, demand forecasting, and request clustering tools.

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  Maintain data integrity and leverage AI-assisted analytics tools to automate data cleaning, anomaly detection, and trend identification across learning and business datasets.

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  Coordinate and partially automate dashboard creation using BI tools with natural language querying (e.g., Power BI, Tableau).

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  Standardize the use of AI tools to automate recurring analyses, generate executive-ready summaries, and enable self-service reporting.

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  Orchestrate data across LMS, HRIS, and CRM systems with automated sync validation and error flagging.

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  Use AI to synthesize multi-system data into clear performance narratives and actionable insights for stakeholders.

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  Automate compliance tracking, certification monitoring, and audit documentation using rule-based workflows and AI-assisted validation.

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  Use AI-powered tools to monitor regulatory changes, summarize updates, and recommend necessary training adjustments.

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  Generate and maintain SOPs, process documentation, and workflow maps using AI documentation tools.

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  Continuously improve operational workflows using data insights and automation tools to enhance learner experience and efficiency.

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Qualifications

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What You’ll Bring

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  Bachelor’s degree (or certification) in Education, Adult Learning, Communications, or a related field.

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  3–5 years of experience in Learning Operations, Enablement, L&D, HR Operations, or similar roles.

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  Tools & Digital Fluency: Experience with analytics, reporting, workflow automation, and learning systems; comfortable adopting new technologies, including AI-enabled tools.

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  Project Management: Strong organizational skills with the ability to manage multiple priorities and workflows effectively.

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  Business & Analytical Skills: Ability to analyze data and translate insights into actionable recommendations aligned with business objectives.

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  Data Integrity: High attention to detail with experience in data validation, deduplication, and maintaining data quality.

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  Systems Expertise: Experience integrating and optimizing LMS, HRIS, and CRM platforms (e.g., Docebo, UKG, Salesforce, Guru).

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  Content & Learning Support: Familiarity with learning content formats, metadata, and content lifecycle management.

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Additional Information

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Life at Assent

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Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

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Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

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Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

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Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

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At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

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Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

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If you require assistance or accommodation throughout any part of the interview and selection process,