Sr. Quality Associate (Commercial Banking + Booking)

About Client:

A leading BPO Organization

Job Role : QA/Sr QA

We are seeking a highly detail-oriented and analytical Quality Analyst with hands-on experience in US Commercial Banking operations , especially Loan Booking processes. The ideal candidate should have an in-depth understanding of loan documentation , credit approvals , and client onboarding processes. This role involves auditing loan bookings, identifying discrepancies, ensuring compliance, and supporting overall operational excellence.

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• Review and audit loan documents including Boarding Sheets, Credit Approval Packages, Funding Reviews, Loan Agreements, Promissory Notes , and other supporting documents.
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• Ensure completeness, accuracy, and compliance of documentation as per credit guidelines.
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• Onboard new clients and process credit actions (new/renewed/modified loans) in the Bank s Client Onboarding and Core Banking Systems .
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• Conduct detailed investigations based on reporting findings and RCA (Root Cause Analysis) tools.
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• Share daily audit results with stakeholders and maintain internal reports.
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• Meet Quality and Production SLAs and initiate actions to improve quality standards.
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• Analyze loan modification workouts including servicing notes, payment history, and income documentation for compliance.
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• Prepare and present weekly/monthly performance dashboards and analysis reports.
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• Highlight and mitigate process variations with actionable suggestions.
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• Communicate with clients/internal teams through emails and calls for clarification/reporting.
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• Strong knowledge in US Commercial Banking Loan Booking
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• Familiar with Compliance Parameters and Credit Write-ups
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• Experience in onboarding loans and clients in banking platforms
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• Ability to interpret credit approval documents and loan structures
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• Proficient in MS Office (Excel, Outlook, PowerPoint)
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• Experience with ACBS, FiSERV, ABRIGO, NAUTILIS is preferred
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• Excellent verbal and written communication
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• Ability to work independently and in a team
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• Strong problem-solving and decision-making abilities
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• Flexible and adaptable to support dynamic business requirements
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• Bachelor s degree (Commerce, Finance, or Banking preferred)
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• Certifications in banking operations or quality management are a plus
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Location: Bangalore

Night shift (30kms cab facility)