Posted 09 July, 2026
Head of Operations | Healthcare/Hospital | Kolkata
Michael Page
Kolkata, WB, IN
Full Time
Reference: 30acfb70dd60adf8
Job Description
- Lead operations for a high‑growth, multi‑specialty healthcare institution \n
- Drive service excellence, quality, and large-scale process transformation \n\n
- Identify opportunities for innovation and drive continuous improvement day‑to‑day operations across IPD, OPD, Housekeeping, and F&B. \n
- Ensure patient satisfaction, smooth workflows, and NABH compliance. \n
- Oversee patient admission, transfer, discharge, and billing coordination. \n
- Monitor bed management, service readiness, and support functions. \n
- Coordinate with clinical and nursing teams to resolve grievances. \n
- Enhance OPD patient flow, appointment scheduling, and front‑office efficiency. \n
- Drive continuous improvement for service efficiency and patient convenience. \n
- Oversee cleanliness, sanitation, infection control, and housekeeping audits. \n
- Manage housekeeping vendors for performance and cost optimization. \n
- Supervise F&B services, ensuring timely, hygienic, and nutritious meals. \n
- Ensure FSSAI and NABH adherence for food safety standards. \n
- Implement SOPs, conduct internal audits, and drive quality improvements. \n
- Prepare departments for NABH surveillance and re‑accreditation. \n
- Lead operational teams, ensuring manpower planning and performance monitoring. \n
- Drive a culture of service excellence and patient‑centric care. \n
- Monitor budgets, control operational costs, and implement cost‑optimization initiatives. \n\n
- Graduate/Postgraduate in Hospital Administration, Healthcare Management, or equivalent. \n
- Preferred qualifications: MBA/MHA/PGDHM from a reputed institute. \n
- 18-20 years of relevant experience in hospital operations. \n
- Strong leadership, communication, decision‑making, and stakeholder management skills. \n
- Deep understanding of hospital workflows, quality norms, and process improvement. \n
- Ability to manage crises, drive service excellence, and lead diverse teams.
About Our Client
\n\nThe hospital is a well‑established, modern healthcare institution committed to high‑quality patient care and service excellence. With advanced clinical services and a strong focus on standardised processes, it caters to a diverse patient base. The organisation encourages innovation, accountability, and continuous improvement. It provides a stable platform for senior leaders to create meaningful impact at scale.
\n\nJob Description
\n\nThe Successful Applicant
\n\nA successful Head of Operations should have:
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